General Manager
Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.
Job Description:
General Manager (GM)
Restaurant Managers are responsible to manage the day-to-day aspects of a Wingstop. They help direct and train Team Members, while assisting in goals driven by the GM and Director of Operations. This is perfect for individuals interested in growth opportunities within the Wingstop system. This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation, customer relations, inventory management, financial accountability, team-building, and ensuring that the highest quality products and services are delivered to each customer.
Essential Duties and Responsibilities:
- Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service. ·
- Control shrinkage, waste, expenses, and payroll. ·
- Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained. ·
- Review restaurant trends and recommend and initiate changes for maximizing goals and objectives. ·
- Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc. ·
- Open and/or close the Restaurant ·
- Handle guest issues
- Ensure that all crewmembers are health safety conscious at all times ·
- Support the other Brand Partners in your network ·
- Enforce the Wingstop uniform and jewelry policy ·
Essential Skills:
- Guest service mentality; has a genuine desire to serve the customer. ·
- Maintains a calm, tactful demeanor when dealing with difficult situations. ·
- Ability to teach others to understand the financial impact of operational decisions.
- Strong problem-solving skills; desire to accept a leadership role, and remain tactful while approaching conflict management. ·
Qualifications:
- · Must have 1+ years of management experience in the Food Service Industry
- · Proven ability to lead in fast-paced environments as part of a team
- · Basic computer competency
- · Flexibility to work rotating shifts, including nights, weekends and holidays
- · Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 40 pounds
- · Self-leader committed to personal growth
- · Team-oriented, adaptable, dependable, punctual, and strong work ethic
- · Willingness to step outside of job role to assist in other roles
- · Customer-service oriented
This position is located in the Hartford area.
Job Type: Full-time
Pay: From $62,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
Work Location: In person
