The Installation Scheduling Coordinator is responsible for reviewing all scheduled jobs each day and assigning contracted installation crews for work according to their areas of expertise and availability. A strong working knowledge of flooring materials and techniques for proper flooring installation is preferred, but not required. Must be able to communicate with individuals who speak a variety of languages. English/Spanish fluency is required. Computer skills and customer service admin skills are a must; ability to function in high volume, high velocity work environment is critical. This associate will have some warehouse and admin responsibilities.
RESPONSIBILITIES:
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Communicates with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards
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Schedule work to meet contractor's needs
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Coordinate and schedule installation follow-up visits as necessary for repairs, corrections and warranty issues
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Ensure that required documentation is complete and enters appropriate data into company systems accurately and on time
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Note changes and additions to customer orders as needed
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Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction
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Assists with the daily warehouse functions of receiving, loading out installers, and use of a sit down forklift
BENEFITS:
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Bi-weekly payroll via direct deposit
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Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment
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Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
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Retirement Plans: Employee Stock Ownership Plan and 401(K) with match
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Paid Time Off (PTO) from first day of employment
Qualifications
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Bilingual fluency in both English and Spanish a must
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Knowledge of flooring materials and installation processes highly desirable
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Knowledge of office management systems, customer service and procedures
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Excellent time management skills and ability to multi-task and prioritize work
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Attention to detail
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Strong problem-solving skills
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Excellent written and verbal communication skills
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Proficiency in Microsoft Office
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Experience with RFMS is a highly preferred
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Able to lift up to 70lbs as needed
