The Center for Disability Rights is a Disability-led organization where a majority of the board members, management staff, and staff are themselves people with disabilities. This critical difference sets the organization apart from other organizations that were established to serve and support people with disabilities but are not governed, managed and staff by people with disabilities themselves.
Our workplace is welcoming to all. We strongly encourage qualified individuals with disabilities to apply. We are proud to be an equal opportunity and affirmative action employer and are committed to creating an inclusive and accessible environment for all candidates.
Job Summary
Full-time
The Service Coordinator (SNC) coordinates services and provides advocacy, support, and linkage for an assigned caseload of individuals who are receiving community-based services as an alternative to institutionalization in a nursing facility. The primary purpose of this position is to support participants in the NHTD/ TBI Waivers to live in the community.
Job Duties:
- Develop individual service plans in conjunction with assigned caseload and maintain those plans to ensure all timelines are followed and the quality of services are being given.
- Link the participants with an appropriate service provider who can assist them in implementing the appropriate portion of their service plan.
- Assist the participant in securing a community residency that meets their individual welfare and safety needs.
- Participate in team meetings with participants and their service providers, and advocate for their rights and implementation of needed and desired services.
- Attend appointments and meetings with participants as needed.
- Conduct monthly contact and quarterly home visits with assigned participants, and maintain communication with participants' service providers and families.
- Contemporaneously and accurately document all services in the organization's ILS documentation system.
- Maintain required files. Ensure all documentation is up to date and accurate for each participant in accordance with the record-keeping requirements.
- Ensure that all Incident Reporting requirements are updated and distributed as needed.
- Attend and participate in professional development trainings as needed, and review program updates as administered to ensure all regulatory changes are being implemented.
- Be committed to all that you do to support and model the CDR Mission.
- Provide scheduled on-call assistance for program participants.
- Write blog posts and news letter articles on program activities.
- Other duties as assigned.
Qualifications:
- Bachelor's degree and one year of experience providing case management/ service coordination and information, linkages, and referrals regarding community-based services for individuals with disabilities.
Skills and Competencies:
- Excellent organizational skills and attention to detail.
- Strong interpersonal, negotiation, and conflict resolution skills.
- Good interpersonal and written communication skills.
- Impeccable time management skills with a proven ability to be punctual and meet deadlines.
- Commitment to the mission and work of CDR.
Candidates with disabilities – particularly Disabled individuals from diverse backgrounds – are strongly encouraged to apply.
The position is office-based and normal business hours are Monday-Friday, 9:00am-5:00pm.
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
- 401(k)
- Employee assistance program
- Employee discount
- Paid time off
Application Question(s):
- Do you possess a Bachelor’s degree and at least one year of experience providing service coordination, information, linkages, and referrals to individuals with disabilities or seniors?
- What is your level of experience with the New York State Department of Health (DOH) NHTD and/or TBI Medicaid waivers?
- Walk me through your process for developing a person-centered Service Plan and ensuring that all necessary service providers are linked to the participant.
- Can you describe a time when you had to advocate for a participant's rights or push for the implementation of needed services with a provider or family member?
- This position requires meeting strict regulatory deadlines and contemporaneous documentation in an electronic system (e.g., ILS). What strategies do you use to manage your time and ensure your files are audit-ready?
- What steps would you take if a serious incident occurred with one of your participants and an Incident Report needed to be filed?
- How would you assist a participant in securing community housing that suits their welfare and safety needs?
- As this role requires participating in an after-hours on-call rotation, can you share an example of how you handle stressful, crisis situations in the field?
- Our agency (CDR) is built on the Independent Living philosophy, which centers on people with disabilities having control over their own lives. What does this mean to you, and how does your practice reflect this?
- In addition to case management, this role requires writing blog posts and newsletter articles. Can you briefly describe your comfort level with public-facing writing and program marketing?
- Are you comfortable and prepared to conduct quarterly in-home visits and travel to appointments across the assigned region?
Education:
Experience:
- case management/service coordination: 3 years (Required)
Work Location: In person
