Evening Shift Lead

Job Details

Leadership- Leads by example in all aspects of the job

Shows appropriate levels of maturity, personal confidence, and self-assurance. Confidential information is to remain confidential
Takes responsibility for decisions, actions, and results making sound decisions maintaining a professional work environment
Manage change well, can adapt, modify, and change as business dictates
Follows all policies and procedures to create a healthy store environment
Drives new ideas and shares information with others
Is proactive, willing to take calculated risks and take on challenges
Works collaboratively with employees in the stores as well as home office team
Work efficiently in a multitasking environment
Assists management as needed such as shift coverage, truck orders, product inventory etc.
Demonstrates creative thinking regarding store problems, solutions, and improvements.
Practices problem solving skills, makes decisions, handles emergency situations, and makes customer impacting decisions in absence of management.

Customer Service- Creates an environment in which employees continuously exceed customer expectations

Oversees the work of both deli and register to ensure quality customer service, and an appropriate variety of accurately made food for our customers.
Consider the customer when making decisions and taking action
Personally, establish strong rapport with customers and vendors and demonstrate customers are always a priority
Observes employees and offer feedback on level of service being provided to customers on a consistent basis. Greet the customer, engage in conversation and offering customer assistance; being quick and efficient during transaction. Is a leader in loyalty.
Knowledge reference for both customer and team member questions.
Team demonstrating an upbeat and positive attitude
Building rapport with customers
Works independently as needed and can delegate tasks to team members effectively to divide work tasks.

Store Operations- Maintains all store operations including inventory and expenses

reviewing merchandising activities

Store Presentation- Maintains a well- presented store on a consistent basis

Cashwrap stocked, clean and organized.
Confidential information out of customer view
Training and assistance with new employees on the register
Suggestive selling demonstrated when appropriate
Keeps store shoppable and appealing to our customers
Responds to business needs by updating and refreshing store presentation
Store and backroom organized for efficiency
Protects employees and customers by providing a safe and clean store environment. Maintain store appearance to make products enticing

Staff

Works with each team member and spends time coaching, motivating and promoting teamwork
Works a flexible schedule to meet the needs of the business

Marketing- Promotes business in the community

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