The Mini Golf Representative is responsible for providing an outstanding guest experience while supporting the day-to-day operations of the mini golf facility. This role assists with opening and closing procedures, customer service, cash handling, maintaining the course and facility, and ensuring a fun, safe, and welcoming environment for all guests. The ideal candidate is friendly, dependable, organized, and able to work independently while helping the team operate efficiently.
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Welcome guests and provide exceptional customer service.
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Explain course rules, pricing, promotions, and answer guest questions.
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Open and close the facility following established procedures.
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Monitor the mini golf course to ensure cleanliness, safety, and proper guest conduct.
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Assist with inventory, stocking retail items, snacks, and beverages.
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Address guest concerns professionally and resolve issues in a courteous manner.
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Support scheduling needs by coordinating daily operations and assisting team members as needed.
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Help train new employees on customer service standards, operating procedures, and safety guidelines.
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Ensure company policies and safety procedures are followed at all times.
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Communicate operational issues or maintenance needs to ownership or upper management.
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Assist with special events, birthday parties, group outings, and promotional activities.
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Perform other duties as assigned to support daily operations.
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Leadership or team lead experience is a plus.
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Excellent problem-solving and organizational skills.
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Positive attitude with a commitment to delivering exceptional guest experiences.
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Ability to multitask in a fast-paced environment.
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