Job description
Are you ready to embark on a rewarding career in the heart of hospitality? Maadaadizi Investments invites dynamic and passionate individuals to join our team, where excellence meets warmth and genuine hospitality. Maadaadizi Investments is currently searching for a remarkable Restaurant & Room Service Server for the Embassy Suites Oklahoma City Will Rogers World Airport in Oklahoma City, Oklahoma.
At Embassy Suites, we pride ourselves on creating memorable experiences for our guests. Nestled just a stones throw away from Oklahoma City Will Rogers World Airport, our hotel offers a unique blend of comfort, luxury, and impeccable service. Joining our team means becoming a part of a community dedicated to delivering exceptional guest experiences. Whether you're an experienced professional or just starting your career journey, we welcome you to be a part of our diverse and talented team.
GENERAL PURPOSE
Under general supervision, provides prompt and courteous food service to restaurant customers.
ESSENTIAL DUTIES/RESPONSIBILITIES
Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests. Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
Presents a clean and professional appearance at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
OTHER DUTIES/RESPONSIBILITIES
Performs room service duties by taking orders, expediting room service trays, and transporting order to the guest's room. Receives payment or signature for order.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
SUPERVISORY DUTIES - None
JOB QUALIFICATIONS
Knowledge
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
Must know standard cash-handling procedures.
Must be fluent in oral and written English.
Skills
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Abilities
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Education/Formal Training
None
Experience
Previous experience in similar position of 3 months or longer.
Materials/Equipment Used
Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.
Environment
Physically strenuous - prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
At Embassy Suites by Hilton - Oklahoma City Will Rogers World Airport, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer.
This employer participates in e-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If e-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.
Pay: $10.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
Application Question(s):
- Are you available to work weekends?
- Are you ServSafe certified?
Experience:
- Restaurant : 1 year (Preferred)
Shift availability:
Work Location: In person
