Why Work at Residence Inn Alexandria?
Residence Inn Alexandria Old Town South is a warm and welcoming place to work, where teamwork and support are part of the everyday culture. With spacious suites, a modern fitness center, complimentary breakfast, and a convenient location near Old Town, it offers both guests and curators a comfortable and engaging environment. If you're looking to grow in hospitality with a friendly team and opportunities for development, Residence Inn Alexandria is a great place to start.
Location
RI Alexandria - 75 - Admin General
About the opportunity
The Operations Manager is responsible for overseeing the daily operational performance of the hotel to ensure seamless guest experiences, efficient departmental coordination, and consistent execution of service standards.
What you'll get to do
- Oversee daily hotel operations to ensure smooth coordination across all departments including Front Office, Housekeeping, Food & Beverage, and Engineering.
- Support leadership in achieving guest satisfaction, financial performance, and operational efficiency goals.
- Monitor service delivery across departments to ensure consistency with brand and luxury service standards.
- Address and resolve operational issues, guest concerns, and service recovery situations in a timely and professional manner.
- Collaborate with department heads to ensure staffing levels meet business demands and service expectations.
Skills and Experience
- 3–5 years of hotel or hospitality operations experience preferred.
- Strong understanding of hotel departmental operations and guest service standards.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Working knowledge of hotel systems and operational software preferred.
- Strong organizational skills and attention to detail.
