Job Summary
This is an on-site position based in Cayce, SC
We're looking for a dedicated and enthusiastic Customer Service Representative to join our team in Cayce, SC. This is a full-time, on-site position (40 hours/week) offering a full benefits package, including health, dental, and vision insurance, a 401(k), paid time off, and paid professional development.
In this role, you'll be the first point of contact for our customers — answering questions, resolving issues, and making sure every interaction leaves a positive impression. If you enjoy problem-solving and thrive in a fast-paced environment, we'd love to hear from you.
Responsibilities
- Respond promptly to customer inquiries by phone, email, and chat
- Provide accurate information about our products and services
- Analyze customer issues and deliver effective, timely solutions
- Make outbound calls to follow up on customer concerns and feedback
- Maintain detailed, accurate records of customer interactions and transactions
- Support data entry and information-management tasks as needed
- Collaborate with teammates to improve the overall customer experience
- Stay current on product knowledge and company policies
Skills
Required:
- Excellent verbal and written communication skills
- Prior experience in customer service or a call-center environment
- Strong data-entry skills and attention to detail
- Comfort using computer systems and customer-management software
- A positive, service-oriented attitude
- High school diploma or GED
Nice to Have (but not required):
- Experience with accounts receivable
- Conflict-resolution or de-escalation skills
- Multi-line phone system experience
- Familiarity with dispatch or scheduling software
Location & hours
- This is an on-site position in Cayce, SC 29033.
- Standard schedule is full-time, Monday-Friday, 8am-5pm
Compensation & Benefits
- Pay: $13.00–$15.00 per hour
- Health, dental, and vision insurance
- 401(k)
- Paid time off
- On-the-job training
- Professional development assistance
- Plus more, including bonus opportunities.
Come Join Our Team
Join us as a Customer Service Representative and help create memorable experiences for every customer we serve. We look forward to hearing from you!
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by applicable federal, state, or local law.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Ability to Commute:
- Cayce, SC 29033 (Required)
Ability to Relocate:
- Cayce, SC 29033: Relocate before starting work (Preferred)
Work Location: In person
