Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking an IT Service Desk Technician to support our client’s team.
Created/Revised Date: 05/22/2026
Anticipated Closing Date: 06/15/2026
Job Title: IT Service Desk Technician
Location: Boston, MA
Shift: Monday – Friday | 12:00pm – 8:00pm EST
Hourly Pay Range and Other Compensation:
The hourly rate for this position is expected to be $38.00 per hour, depending on experience and other qualifications of the successful candidate.
Employment Type: Contract
FLSA Status: Non-Exempt
Schedule: Full-Time | 40 hours per week
Job Summary:
Eastridge Workforce Solutions is hiring for a contract opportunity supporting a confidential biopharmaceutical organization in Boston. We are seeking a customer-focused IT professional to provide hands-on technical support in a fast-paced corporate environment. This role is fully onsite and will support daily IT operations, troubleshooting, deployments, and end-user support initiatives.
If you’re looking to grow your skills in a collaborative and technology-driven environment, this could be the right opportunity for you.
Essential Duties and Responsibilities:
- Provide technical support to users via phone, email, and in person
- Troubleshoot and resolve hardware, software, and network-related issues
- Deploy, configure, and maintain IT hardware and software
- Support Microsoft 365 applications including Outlook, Teams, SharePoint, Word, and PowerPoint
- Track and manage IT support requests using Jira or similar ticketing systems
- Perform routine system maintenance including updates, backups, and security patching
- Maintain accurate inventory records for IT assets and infrastructure
- Assist with onboarding, hardware/software migrations, and deployment projects
- Deliver user training and refresher sessions on IT tools and best practices
- Collaborate with internal teams and managed service providers to ensure service continuity
- Support additional IT-related projects and operational needs as assigned
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered
- Experience supporting Microsoft 365 environments
- Strong troubleshooting skills across hardware, software, and networking
- Experience with Jira ITSM or other ticketing systems
- Excellent communication and customer service skills
- Strong organizational and documentation abilities
- Ability to manage workload independently in a fast-paced environment
- Must be able to work onsite in Boston 5 days per week
- Availability to work the required 12:00pm – 8:00pm EST schedule is required
Benefits:
Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge’s temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions’ Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.
Disclaimer: The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.
Equal Opportunity Employer:
Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Background Checks:
Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.
Massachusetts Candidates:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Privacy:
Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge’s Privacy Policy https://www.eastridge.com/privacy-policy, as well as
Eastridge’s Pre-Use Notice of Collection and Automated Decision-Making Technologies https://www.eastridge.com/data-collection-notice
By applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with “STOP.” Please be aware that message and data rates may apply to any SMS messages sent or received. You can access our SMS Terms and Conditions by visiting https://www.eastridge.com/sms-terms-and-conditions
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