Classic Cushions & Umbrellas is seeking an organized, dependable, and customer-focused Office Administrator / Customer Service Coordinator to join our team. This is an excellent opportunity for an experienced administrative professional who enjoys working in a fast-paced environment, takes pride in accuracy, and can confidently manage multiple responsibilities while delivering outstanding customer service. As a key member of our team, you will serve as the primary point of contact for customers, vendors, and internal staff while helping ensure the smooth day-to-day operation of our office.
Why Join Us?
- Stable, well-established company with a supportive team environment.
- Competitive pay based on experience.
- Paid holidays and vacation benefits.
- Retirement savings plan (401(k)).
- Opportunity to make a meaningful impact in a growing business where your contributions are valued.
- Monday through Friday schedule.
Responsibilities
- Provide exceptional customer service by phone, email, and in person.
- Answer and direct incoming calls while responding promptly to customer inquiries.
- Process customer orders and provide order updates and follow-up.
- Resolve customer questions and coordinate solutions with internal departments.
- Maintain accurate customer records and perform detailed data entry.
- Process Accounts Payable and Accounts Receivable transactions.
- Prepare invoices, reports, correspondence, and other business documents.
- Maintain organized electronic and paper filing systems.
- Coordinate office schedules and support daily administrative operations.
- Assist management and production staff with administrative projects.
- Handle confidential company and customer information with professionalism.
Qualifications
- Minimum 3 years of experience in office administration, customer service, executive assistance, or office management.
- Strong proficiency with Microsoft Outlook, including email management, calendars, folders, attachments, and professional business communication.
- Proficient in Microsoft Excel and Word, including spreadsheet creation, document formatting, sorting/filtering data, and basic formulas.
- Excellent computer skills with the ability to quickly learn new software and business systems.
- Strong written and verbal communication skills.
- Exceptional organizational and time-management abilities.
- Ability to manage multiple priorities while maintaining a high level of accuracy.
- Strong problem-solving skills and sound judgment.
- Self-motivated with the ability to work independently.
- Professional, positive, and team-oriented attitude.
- Reliable attendance and strong work ethic.
- High school diploma or equivalent.
Preferred Qualifications
- Experience with ERP, order entry, accounting, or sales software.
- Experience in a manufacturing, wholesale, or distribution environment is a plus.
What We're Looking For The ideal candidate is someone who:
- Enjoys helping customers.
- Is highly organized and detail-oriented.
- Communicates professionally and courteously.
- Learns new systems quickly.
- Thrives in a busy office environment.
- Takes initiative and follows through on tasks.
- Is committed to accuracy and continuous improvement.
Please Note: Final candidates will be asked to demonstrate proficiency in Microsoft Outlook, Excel, Word, and general computer skills during the interview process.
Location: On-site
Remote Work: Not available
Pay: $17.00 - $25.00 per hour
Benefits:
Work Location: In person
