Job Summary:
The Sauna Guide plays a key role at SWEATSCAPE, offering exceptional customer service and ensuring a smooth, enjoyable sauna and cold plunge experience. Working under the direction of the General Manager, you’ll welcome guests, maintain the cleanliness and readiness of the facility, address customer concerns, guide clients through the sauna and cold plunge process, and support the growth of memberships and packages. This role is essential to maintaining SWEATSCAPE’s high standards of customer care and operational excellence.
Key Responsibilities:
- Greet and check in guests, ensuring all necessary waivers are signed.
- Provide clear, friendly guidance on the sauna and cold plunge process, enhancing the experience with tools like löyly (steam) and essential oils.
- Anticipate customer needs and offer personalized service throughout their visit.
- Participate in training sessions to continually improve customer service skills.
- Attend quarterly staff meetings, which include a hands-on sauna and cold plunge experience.
- Clean and maintain the sauna and cold plunge spaces, including sweeping, mopping, laundry, restocking towels, and replenishing sauna buckets.
- Regularly test and maintain water quality in the cold plunges, adjusting chemicals as needed.
- Follow standardized scripts and procedures from the SWEATSCAPE operations manual.
- Efficiently use the POS and booking systems to manage customer check-ins and purchases.
- Ensure saunas and cold plunges are prepped and ready for guests, notifying the General Manager of any issues with equipment.
- Provide feedback on system or operational needs, proposing practical solutions and assisting with implementation.
- Incorporate sauna and cold plunge into your own wellness routine to better guide and relate to customers.
- Uphold SWEATSCAPE’s values of safety, reliability, and customer satisfaction.
- Assist with inventory management, reporting stock needs as necessary.
- Act as an ambassador for SWEATSCAPE by fostering strong relationships and encouraging membership sales, group bookings, and special events.
- Manage up to 8 guests at one time without sacrificing customer experience.
- Perform additional tasks as required.
Job Qualifications:
Required:
- Strong verbal and written communication skills.
- Willingness to learn and integrate sauna and cold plunge therapies into your personal wellness routine.
- Experience in customer service, priority in wellness, spa, hospitality, food service, teaching, or fitness coaching industries.
Preferred:
- Familiarity with POS or booking software.
- Experience with Google Suite or Microsoft Office Suite.
Core Values at SWEATSCAPE:
1. RESPECT: We lead with respect in all that we do from the way we talk to each other to the way we talk to our team.
2. GROWTH MINDSET & WILLINGNESS TO LEARN: Everything we are about here is growing emotionally, physically, and mentally. You must be ready to humble yourself and know there are always ways to improve.
3. ACCOUNTABILITY: Commitment to making sure everything runs smoothly in the day to day and holding team members and yourself accountable in the daily operational tasks.
4. RAVING FANS: We are obsessed with making sure our customers and their guests have a great experience and spread the word about what we offer.
5. PASSION FOR SAUNA & WELLNESS: Incorporate sauna into your life so you can better speak the benefits. Have the genuine interest to research new studies and topics about sauna, cold plunge, and contrast therapy.
Pay: $12.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- What is your ideal weekly schedule?
- Why are you interested in this job?
- What experience do you have that shows you'll be a good fit for this position?
Work Location: In person
