Who We’re Looking For
Are you equal parts leader, strategist, coach, and culture champion? Do you thrive in a fast-paced environment where numbers matter—but people matter more?
As an Operations Manager, you are the heartbeat of your location. You drive growth, inspire teams, protect the budget, elevate the patient experience, and make sure the magic happens every single day. You’re not just managing an office—you’re leading a mission.
What You’ll Own Drive Growth & Results
- Lead year-over-year revenue and profit growth
- Manage and protect the office budget and P&L
- Monitor expenses and optimize performance
- Implement marketing initiatives that fuel patient acquisition and retention
- Set clear, measurable, and motivating individual and team goals
Lead & Develop People
- Hire, coach, mentor, and develop Front and Back Office teams
- Build future leaders and identify rising talent
- Conduct performance reviews and guide professional growth
- Partner with HR on staffing, employee relations, and compliance
- Create a culture of accountability, positivity, and continuous learning
Deliver the Perfect Patient Experience
- Champion a “Patient for Life” philosophy
- Ensure every patient interaction reflects our culture and values
- Collaborate with dentists to enhance communication and outcomes
- Address and resolve patient concerns with empathy and professionalism
Operational Excellence
- Implement and uphold operational best practices
- Ensure compliance with company policies and regulatory standards
- Maintain cash management and accounting protocols
- Oversee facility cleanliness and maintenance standards
- Create systems so the office runs smoothly—even when you’re not there
Communicate & Influence
- Report weekly performance updates and progress
- Analyze financials, identify trends, and recommend improvements
- Provide feedback that strengthens the broader organization
- Present information clearly and confidently
What Makes You a Great Fit
Results-Oriented Leader
You set goals, meet commitments, and never lose sight of the finish line.
Team Builder & Coach
You inspire, mentor, and challenge your team to be their best.
Financially Savvy
You understand profit drivers, metrics, and local market dynamics.
Process Pro
You bring order to chaos, love data, and build systems that scale.
Influencer
You build trust, tailor your coaching style, and celebrate wins big and small.
Qualifications
Required:
- 5+ years of management experience (medical/dental office preferred)
- Operational leadership experience
- High school diploma or GED
Preferred:
- Bachelor’s degree (Business or related field)
- Experience in dentistry or healthcare operations
- Proficiency in Word, Excel, PowerPoint, accounting, and patient software
- Strong leadership, mentoring, and coaching experience
Skills & Abilities
- Strong financial and business acumen
- Ability to analyze reports and make sound decisions under pressure
- Multitasking in a fast-paced environment without sacrificing quality
- Excellent written and verbal communication
- Strong problem-solving and critical-thinking skills
- Ability to interpret policies, legal documents, and financial statements
- Highly organized, detail-oriented, and proactive
Work Environment
- Primarily office-based with occasional travel
- Fast-paced and dynamic
- Low to moderate noise levels
- Occasional interactions requiring tact and professionalism
Benefits
Full-time team members are eligible for:
- Vacation & holiday pay
- 401(k)
- Health insurance (after 60 days)
- Dental, vision, and life insurance
Why This Role Matters
The Operations Manager doesn’t just manage systems—they shape culture, elevate teams, and ensure every patient leaves smiling. If you love leading people, driving results, and creating an environment where excellence is the standard, this is your stage.
OFFICE LOCATIONS:
CHULA VISTA, CA
CARMEL VALLEY, CA
WHEN APPLYING PLEASE INDICATE WHICH OFFICE LOCATION INTERESTS YOU. THANK YOU
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
