Status: Full Time Salary
FLSA Classification: Exempt
Summary of the Position: The Satisfaction Manager provides leadership and oversight of YAP’s satisfaction monitoring system, including participant/family phone monitoring and Referring Authority (RA) satisfaction survey processes. This role ensures consistent collection, analysis, and reporting of satisfaction data to inform continuous quality improvement (CQI), strengthen stakeholder relationships, and support organizational decision-making.
The position supervises monitoring staff, manages survey administration systems (including phone-based and electronic surveys), and leads the development of actionable improvement plans based on feedback trends. The Satisfaction Manager serves as a key partner to program leadership and CQI teams to ensure feedback is translated into measurable service improvements.
Qualifications/Requirements:
- Associates Degree is required
- Bachelor's Degree or Equivalent is preferred
- Minimum of 3–5 years of experience in quality improvement, program monitoring, or evaluation
- Supervisory or management experience strongly preferred
- Experience with survey tools (e.g., Qualtrics) and data systems (e.g., Evolv) preferred
- Experience in behavioral health, human services, or nonprofit environment strongly preferred
- Experience working with external stakeholders
Benefits Available:
- Medical/Prescription
- Dental
- Vision
- Short Term Disability
- Long Term Disability
- Optional Life Insurance
- UNUM Supplemental Insurance
- Pet Insurance
- Life Lock Identity Theft Insurance
- Employee Assistance Program
- Paid time off
- Holiday Pay
- 403(b) Retirement Savings Plan.
- Direct Deposit
- Weekly Pay
Youth Advocate Programs, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics
Required
Preferred
Preferred
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Basic Computer Skills
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Strong Communication Skills
Preferred
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Innovative: Consistently introduces new ideas and demonstrates original thinking
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Leader: Inspires teammates to follow them
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Preferred
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
