Job Overview
We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate with various departments to deliver seamless hospitality services. Your leadership will set the tone for a welcoming environment, uphold hotel standards, and drive operational excellence. If you thrive in a fast-paced hospitality setting and possess strong communication skills, this is your opportunity to make a lasting impact in a dynamic resort or hotel environment.
Duties
- Supervise front desk staff, providing training, guidance, and support to ensure high-quality guest service delivery
- Oversee check-in and check-out procedures using property management systems (PMS) such as OPERA or similar platforms
- Handle guest inquiries, complaints, and special requests with professionalism and promptness to ensure guest satisfaction
- Manage reservations using hospitality reservation systems, ensuring accuracy and optimal room allocation
- Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve issues efficiently
- Conduct night audits and reconcile daily financial transactions to maintain accurate records
- Enforce hotel policies, emergency procedures, and safety protocols to ensure a secure environment for guests and staff
- Maintain excellent phone etiquette when communicating with guests over the phone or in person, demonstrating exceptional customer service problem-solving skills
- Support guest relations initiatives to foster loyalty and positive reviews through personalized service
Qualifications
- Proven experience in hospitality management or hotel front desk operations, preferably with resort experience
- Strong knowledge of property management systems (PMS), especially OPERA or equivalent platforms
- Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively
- Demonstrated customer service expertise with excellent communication skills in person and via phone communication
- Familiarity with hotel emergency procedures and night audit processes
- Ability to lead a team efficiently while maintaining high standards of hospitality and guest relations
- Previous experience working with hospitality reservation systems and property management software is essential
- Strong problem-solving skills combined with a proactive approach to client communication and guest services
Join us in creating memorable experiences for our guests by leading our front desk team with enthusiasm, professionalism, and a passion for hospitality. We value energetic leaders who are committed to excellence in every interaction!
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
