Patient Call Center Agent Job Responsibilities and Duties:
- Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues
- Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
- Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
- Assisting in patient translation, if required
- Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
- Confirm patient visits for next day appointments
- Identify and escalate issues to management
- Complete daily call logs and reports
- Sorting and filing all incoming fax correspondence
- Other duties as assigned
Patient Call Center Agent Qualifications and Skills:
- High school diploma or equivalent
- Superior active listening, verbal, and written communication skills
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Ability to handle stressful situations appropriately
- Fluency in Spanish
- EMR experience a bonus
Benefits:
