Be the Heart of Neighborly Home Care
Scheduling Coordinator | Wilmington, DE - Not a Hybrid/Remote role
Neighborly Home Care isn't just another home care agency - we're a team built on compassion, reliability, and community connection. We take pride in delivering high-quality, personalized care that helps our clients live safely and comfortably at home.
We're growing, and we're looking for a high-energy Scheduling Coordinator to join our Wilmington, DE office. If you enjoy fast-paced environments, love solving scheduling puzzles, and take pride in supporting both caregivers and clients, this is a role where you can truly make an impact.
What You'll Get
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Competitive pay that values your skills and experience
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Generous paid time off and paid holidays
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A career that supports real work-life balance
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A supportive, team-oriented office culture
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Opportunities to grow with a respected home care organization
What You'll Do
Own the Schedule
Create, manage, and maintain accurate caregiver schedules that meet client needs. You'll monitor changes, prevent conflicts, and keep daily operations running smoothly using scheduling software.
Be the Matchmaker
Pair caregivers with clients by thoughtfully considering care needs, skill sets, personalities, and preferences - ensuring successful, consistent care relationships.
Be the Communication Hub
Serve as the primary point of contact between caregivers, clients, and families. You'll answer questions, resolve concerns, and ensure clear, professional communication at all times.
Think Fast, Act Smart
Handle call-outs, emergencies, and last-minute schedule changes with calm efficiency - finding solutions that keep clients covered and caregivers supported.
Monitor Reliability & Performance
Track caregiver attendance, punctuality, and availability. You'll help maintain accountability while recognizing strong performance.
Welcome New Clients
Assist with onboarding new clients by scheduling initial services, answering questions, and setting a warm, welcoming tone for the Neighborly Home Care experience.
Support the Team
Work closely with leadership and office staff to keep the office organized, positive, and collaborative. You'll step in wherever support is needed.
Stay Tech-Savvy
Use scheduling systems and digital tools to update records, track availability, and maintain compliance with company policies.
What Makes You a Great Fit
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High energy and strong multitasking ability
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Calm problem-solver who puts people first
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Flexible and adaptable in fast-changing situations
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Organized, detail-oriented, and dependable
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Excellent verbal and written communication skills
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Compassionate mindset with a desire to help others
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Motivation to grow your career in healthcare administration
Requirements
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High School Diploma or G.E.D.
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2+ years of relevant experience preferred
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Scheduling, healthcare, home care, or call-center experience a plus
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Comfortable with computers and scheduling software
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Strong organizational and time-management skills
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On-Call rotation, 1 week on, 2 weeks off, additional pay for on call coverage, no travel, just phone coverage.
Why Neighborly Home Care?
Because here, your work matters. As a Scheduling Coordinator at Neighborly Home Care, you're not just filling shifts - you're supporting caregivers, serving families, and helping our community thrive.
Apply today and step into a role where your organization, compassion, and problem-solving skills truly shine.
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