Description:
Customer Account Specialist
*Be the Connection That Drives Excellence at DECI*
At Durham Exchange Club Industries (DECI), our work is rooted in precision, integrity, and a commitment to delivering solutions our customers can depend on. Every order, every interaction, and every detail matters - because what we do supports something bigger than ourselves.
We’re looking for a Customer Account Specialist who shares our passion for quality, accountability, and service. In this role, you won’t just manage accounts - you’ll play a critical part in ensuring our customers’ success and upholding the standards that define DECI.
Your Impact
As a trusted partner to both our customers and internal teams, you will:
Champion the Customer Experience
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Serve as the voice of the customer, ensuring their needs are understood, prioritized, and met with precision
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Build lasting relationships through clear communication, responsiveness, and reliability
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Support customers with order status, product guidance, issue resolution, and timely follow-through
Drive Operational Excellence
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Collaborate closely with production and warehouse teams to align schedules and deliver on commitments
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Proactively communicate changes, anticipate needs, and help keep operations running smoothly
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Enter and manage orders with accuracy to ensure seamless execution from request to delivery
Uphold Quality & Continuous Improvement
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Capture and document customer feedback to strengthen processes and outcomes
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Lead or support Corrective and Preventive Actions (CAPAs) to maintain our high standards
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Contribute to our ISO-driven quality system, including auditing and document control
Support Accountability & Accuracy
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Monitor inventory levels for customer-owned materials to ensure production readiness
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Assist with resolving freight and billing discrepancies with attention to detail
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Generate reports and insights that help teams make informed, data-driven decisions
Contribute to a Strong Team Culture
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Work collaboratively across departments with professionalism and respect
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Support team operations and step in where needed, including front desk backup
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Participate in improving systems and processes that make us stronger as a whole
Why Join DECI?
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Be part of a mission-driven organization where quality and accountability truly matter
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Play a meaningful role in delivering products and services customers rely on
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Work in a collaborative, team-focused environment that values integrity and precision
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Grow your skills across operations, customer management, and quality systems
**If you’re driven by purpose, take pride in your work, and want to be part of a team that values doing things the right way - we’d love to hear from you.
Apply today and help us continue delivering excellence at DECI.
Requirements:
What You Bring
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Associate’s or Bachelor’s degree or 5+ years of relevant experience in customer account management, inventory, purchasing, or industrial operations
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A strong sense of ownership, accountability, and pride in your work
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Excellent communication skills and the ability to build trust across teams and with customers
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Analytical thinking and attention to detail in managing data and processes
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Strong organizational and time-management skills, with a proactive mindset
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Ability to work independently while contributing to a team-driven environment
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Reliable transportation
Skills & Technical Strengths
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Advanced proficiency in Microsoft Excel and Word
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Experience working with spreadsheets, databases, and reporting tools
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Comfort navigating systems that support production, inventory, and customer data
Other Requirements: U.S. Citizen or U.S. work qualification; Reliable Transportation
