JOB
This is a Care Manager 2 position assigned to the Assessment Unit. The employee will report to an Aging Care Management Supervisor 1.
The individual in this position conducts the initial face to face visit with consumers, their family members, and others. They must have good interviewing skills, crisis intervention skills, the ability to make decisions and judgments, and maintain a comprehensive knowledge of Area Agency on
Aging and community resources.
EXAMPLE OF DUTIES
- Is assigned approximately 35 to 40 cases each month thru the AAA initial Intake and Referral process.
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Screens cases within 5 days of assignment, via a phone call to the consumer, in order to prioritize work
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Prioritizes work each day in order of importance.
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Maintains a schedule but needs to have the ability to change priorities as the workload changes.
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Responds to emergency consumer situations, when needed.
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Conducts field visits in order to determine a level of care decision for the consumer.
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Involves using a laptop in the field to record responses on a Department of Aging standardized assessment tool.
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Field visits include community cases where consumers are living in their homes and facility cases where consumers are living in long-term care settings
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Responsible for data entry.
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Records all work in the SAMS data base in a complete, professional and established manner including but not limited to LOC decisions and journal notes
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Completes face to face visit and all ensuing electronic file work within 15 days of each case assignment
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Maintains knowledge of all AAA service programs including service definitions, eligibility guidelines, referral guidelines, financial
qualifications, etc.
- Assists consumers in navigating the Aging network of services and offers consumers' choices of services.
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Maintains knowledge of available community support services for the benefit of older adults
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Has the ability to establish and maintain working relationships with consumers, outside agencies, the general public and other staff
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Consults with the Assessment Unit Supervisor on cases of a complex nature, multi-Agency cases, emergency situations, etc.
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Consults with the Community Health Nurse on level of care issues and medical issues.
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Participates in consumer Appeals Hearings, as needed
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Acts in a back-up capacity to the primary information and referral telephone caseworkers, as needed
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Assists with walk-in consumers for completion of forms, i.e.: PACE, Rebates, Transportation applications, etc.
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Has working knowledge of office machinery, including Kronos
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Participates in conference calls, webinars, workshops and mandatory trainings.
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Participates in monthly Unit Meetings and Quarterly social service meetings.
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Completes required statistical reports and travel vouchers
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Handles after-hours crisis coverage on a rotating basis
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Other duties as assigned
SUPPLEMENTAL INFORMATION
ELIGIBILITY - ALL CANDIDATE{S):
1.) Meet the minimum experience and training (METs) required for this position:
Six months as an Aging Care Manager 1, or a County Caseworker 1; or
Successful completion of the County Social Casework Intern program; or
Six months of professional human services or nursing experience; and a Bachelor's Degree in social sciences, behavioral sciences, human services, or a closely related field; or
Any equivalent combination of experience and training
2.) Be a resident of Pennsylvania.3.) Be eligible for selection in accordance with the merit system employment regulations
APPLICATION INSTRUCTIONS:
1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position.
2.) Additional information may be obtained by contacting:
Megan Stone
Human Services Division Head
570-826-8800
[email protected]
POSITION DETAILS:
Non-exempt
Full time
Permanent
Union
Hours: 8:00 AM to 4:00 PM
Pay Range: 35
HOW TO APPLY:
All CANDIDATES must apply and submit an application via:
https://www.governmentjobs.com/careers/luzernecounty
If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.
LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER
