Summary:
Perform day-to-day functions of the clinics front office including, appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiry and problem resolution. Provide courteous and professional service to patients and assist other clinic staff as required. Create a welcoming environment for patients by exemplifying a patient-centered service demeanor.
PRIMARY ACCOUNTABILITIES
Greets and checks in all patients and visitors.
Schedules patient appointments
Collects payment for services (i.e.) copays
Answers phone calls
Registers new patients
Verifies patient data/insurance information in Electronic Health Record (EHR) and updates when needed
Coordinates with nursing staff regarding daily scheduling concerns. Escalates to PSR Supervisor/Manager if needed.
Monitors patient wait times and notifies patients of delays
Utilizes customer services skills to de-escalate high-stress situations
Acts as a liaison between patients and clinical staff to assure patient continuity of care
Assists patients with questions and helps direct them to the proper clinic resource
Adhere to all NOHN policies and procedures
Other duties as assigned
Operational Excellence
Uses professional skills to the best of their ability
Provides a positive patient-centered experience for every patient
Considers safety of patients and works to help provide a safe environment
Maintains a current up-to-date knowledge of new policies and procedures
Works to create an efficient, highly productive environment utilizing LEAN methodology
Relationship Management
Works collaboratively with all staff, providers and leadership
Engages others as part of a team-oriented philosophy
QUALIFICATIONS
Education: High School Graduate or GED Equivalent. Minimum experience required. Previous experience in customer service / medical service, a plus.
Experience and Skills:
Ability to perform routine assignments independently
Possess basic computer skill and knowledge
Demonstrate attention to detail and organizational skill
Ability to multi-task
Uphold the mission, values, and principles of the organization
Create and maintain a positive, team-based culture
Language: Possess a professional, cheerful attitude and create a positive first impression. Ability to communicate well with others through written and verbal interpersonal communication. Bi-lingual is a plus.
Physical Demands:
Must be able to walk intermittently for 8 hours.
Some standing, sitting, bending, use of stairs, occasional lifting up to 20 lbs.
Use hands and fingers to continually manipulate a keyboard.
Must be able to verbally communicate and hear.
Viewing the computer for 8 hours.
Work Environment: Fast-paced community health center setting, potential exposure to infectious diseases, interaction with diverse patient population.
Benefits: Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.
Equal Opportunity Employer: North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.
