Introduction
Ronald McDonald House® Louisville is built on the simple idea that nothing else should matter when a family is focused on the health of their child – not where they can afford to stay, get their next meal, do their laundry, or lay their head at night to rest. Ronald McDonald House Louisville is more than a house. It’s a home and support system allowing families to stay together and focus on the healing of their sick children at a critical time. All programs and services are free of charge to families.
Mission and Vision
Ronald McDonald House Louisville provides essential services that remove barriers, strengthen families, and promote healing when children need healthcare. We envision a world where every family has what they need to ensure the best health outcomes for their children.
Core Values
- We lead with compassion.
- We are deeply respectful.
- We act with integrity.
- We are firmly committed.
Our Commitment to Inclusion and Belonging
You belong here. We create a community where everyone is welcome, valued, and respected. Inclusiveness is a reflex for us, not an initiative. We know that our differences unite us. We embrace and celebrate the unique perspectives, backgrounds, and ideas that each person brings to our mission so that, together, we can best care for all families we serve.
Responsibilities
We are hiring for a part-time Family Services Associate (FSA) available to work between 12-20 hours per week, including occasional evenings, weekends and/or holidays. The FSA is the first point of contact for families, volunteers, and visitors at the Ronald McDonald House. This role is responsible for creating a compassionate and caring atmosphere for families and guests, as well as serving as liaison with volunteers. This position serves as a positive ambassador for Ronald McDonald House and our mission. Duties include:
- Check families in and out; ensure all information is entered into the database correctly (i.e., photos, IDs, and insurance information are recorded properly.)
- Assign room keys to guests.
- Schedule occupancy of guest rooms.
- Enforce House policies with guests and visitors.
- Communicate House policy violations to the Family Services manager-on-call at once via text, phone call, or in-person.
- Assign meaningful tasks to volunteers and thank volunteers appropriately.
- Answer phone calls in a clear and friendly manner; transfer calls to proper staff and/or guest room.
- Clean guest rooms for incoming guests when volunteers are not available.
- Remove linens from guest beds and do laundry, as needed.
- Perform walk throughs of guest rooms. Resolve issues seen during walk throughs (i.e. stocking items in family kitchens like creamer, sugar, and coffee, etc.)
- Call and or text families on the wait list/registration list to confirm registration and anticipated arrival time.
- Input end of shift notes into the database to ensure communication with all Family Services staff.
- Open and/or close cash register, count the money correctly, handle sales transactions, communicate any transaction issues to Director of Finance and Family Services manager-on-call.
- Handle emergency situations in the House according to Emergency Action Plan, including tornado warnings, fires, 911 calls, guest emergencies, etc.
- Accept donated items and place those donations in the correct storage places within the House. Have donation forms filled out and placed in the daily envelope.
- Maintain upkeep of the Volunteer Room Checklist properly including rooms and length of stay. Ensure book, welcome board, and family Registry data all match.
- Check the volunteer calendar for incoming group times and placement.
- If working opening shift, double-check clean rooms to ensure all items on Room Cleanliness Checklist are stocked and the room meets Ronald McDonald House’s cleanliness standards. Resolve any issues before a guest is assigned to a room.
- Prepare welcome bags if volunteers are not available.
- Prepare linen bags as needed.
- Utilize the checklist for each assigned shifts to ensure all tasks are completed.
- Help train incoming FSA staff, as needed.
Skills and Qualifications
- Must be very detail-oriented; Ability to work accurately, with frequent interruptions.
- Good organizational, time management, customer service, and critical thinking skills.
- Ability to work with a diverse group of constituents (families, volunteers, donors, staff) while maintaining professional boundaries.
- Ability to be self-directed; Work well independently and as part of a team. Provide a teamwork approach to problem solving.
- Ability to exercise flexibility, initiative, good judgment, and discretion.
- Ability to lift ten pounds.
Application Process
Please submit a cover letter and resume to [email protected] with the subject line “Family Services Associate.” Submissions without these items will not be considered.
After reviewing cover letters and resumes, selected candidates will be contacted to move forward in the process. We look forward to seeing your experience and skills and how you could contribute to supporting families staying at Ronald McDonald House Louisville!
Pay: $18.00 - $21.00 per hour
Benefits:
Work Location: In person
