Our client, a mid-sized fin-tech organization is seeking two Payment Support Specialists to join their team. This role is a 6+ month contract.
This is an entry level position. Must be a dedicated, computer savvy, multi-tasker, with a sense of urgency! Candidate should be proficient in MS Office (Outlook/Excel). Strong communications necessary along with the ability to work quickly in a fast-paced environment. Touch typing a must.
Experience in a fast-paced customer facing role highly desired. Call center environment, restaurant environment, etc.
Hybrid role, 3 days in office. Shifts available, 7:30am-4pm (flexible for 3:30pm-12am if needed). Available to work every 3rd weekend on Saturday and Sunday and every 3rd holiday. Contract, 6+ months. $16/hr, no flexibility.
This candidate will be monitoring the payment system, network transactions and customer ATM's. Escalating issues and using a ticket system.
Payments Support Specialists monitor payment transactions, customer connections, and ensure seamless connections to the interchanges.
- Network Monitoring: Keep a close eye on customer networks to ensure they remain stable and available.
- System Oversight: Monitor the payment system for any faults or issues that could impact customer usage.
- Troubleshooting: Provide top-notch troubleshooting assistance for customers experiencing payment system issues.
- Communication: Collaborate with internal departments to coordinate system maintenance.
- Team Support: Perform other duties as assigned to support our team and mission.
- Fulfill any additional duties as assigned, contributing to the overall effectiveness of the team.
Job Types: Full-time, Contract, Temporary
Pay: $16.00 per hour
Education:
Experience:
- fast-paced/multitasking: 1 year (Preferred)
- customer service: 1 year (Preferred)
Ability to Commute:
- Paducah, KY 42001 (Required)
Work Location: Hybrid remote in Paducah, KY 42001
