Senior Client Care Coordinator – Homecare (Dementia & High-Acuity Cases)
Columbia, SC (Statewide Client Coverage)
$29,120 – $35,360 per year
Monday–Friday | 8:30 AM – 5:30 PM
Must be available for emergency situations (nights, weekends, holidays as needed)
JOIN AVODAH HOMECARE
Avodah Homecare—Columbia's Business-Rated #1 Google-Rated Homecare Agency
We are seeking a highly motivated, organized, and compassionate client care coordinator to support our growing client base across the state.
This is a fast-paced, leadership-level role that requires strong communication, problem-solving, and the ability to manage multiple client situations at once.
WHAT YOU WILL DO
You will coordinate care across multiple service lines, including:
- Alzheimer’s & Dementia Care (including 24-hour cases)
- Injury Attorney Cases
- Private Pay Clients
- Skilled Nursing Support
- Bereavement Concierge Services
- Dual Discharge (Hospital-to-Home Transitions)
- Veteran Services
- Extra Eyes / Companion Care
CORE RESPONSIBILITIES CLIENT & FAMILY COORDINATION
- Answer and manage new leads quickly
- Conduct follow-ups with families
- Identify additional needs and recommend increased hours
- Build strong, trusting relationships with clients and families
SERVICE COORDINATION
- Schedule and confirm start-of-care dates
- Coordinate caregiver assignments with scheduling team
- Ensure smooth onboarding for all new clients
GROWTH & RETENTION
- Upsell additional hours when appropriate
- Perform client satisfaction follow-ups and “save” at-risk cases
- Maintain strong client retention
SUPERVISORY VISITS
- Conduct in-home visits
- Ensure caregiver compliance (uniform, badge, performance)
- Assess client satisfaction and safety
RELATIONSHIP BUILDING
- Maintain relationships with:
- Families
- Referral partners
- Internal team members
ADMINISTRATIVE SUPPORT
- Document client interactions
- Track care updates
- Support onboarding and service adjustments
REQUIREMENTS
Strong communication and customer service skills
Experience in homecare or healthcare (REQUIRED)
Ability to manage multiple clients and priorities
Strong problem-solving and decision-making skills
Professional, organized, and reliable
ADDITIONAL REQUIREMENTS
Clean background check
Valid driver’s license
Reliable vehicle (REQUIRED)
IDEAL CANDIDATE
You are:
- Compassionate but assertive
- Highly organized and detail-oriented
- Comfortable handling high-pressure situations
- Strong in communication and relationship building
- Able to take ownership and lead
WHY JOIN AVODAH HOMECARE
- Work with the Business-Rated #1 Google-Rated Homecare Agency in Columbia, SC
- Be part of a fast-growing, mission-driven team
- Make a real impact in clients’ lives
- Opportunity for growth and leadership
APPLY TODAY
If you are ready to be part of a high-performing team that delivers exceptional care, apply today.
803-784-3318
Pay: $29,210.00 - $35,360.00 per year
Benefits:
- Health insurance
- Life insurance
Application Question(s):
- Do you have at least 1 year of experience in homecare or healthcare coordination?
- Do you have a valid driver’s license and reliable vehicle for supervisory visits?
- Are you available Monday–Friday 8:30 AM–5:30 PM and for emergency situations (nights/weekends if needed)?
- This role requires constant communication with families, caregivers, and staff. Are you confident in your communication skills?
- How would you approach a family about increasing care hours when needed?
- This role requires handling multiple clients, calls, and issues daily. How do you stay organized under pressure?
- How quickly do you respond to new leads or urgent client needs?
- Why do you want to work for Avodah Homecare, a Business-Rated #1 Google-Rated Homecare Agency?
- If a client is unhappy with care, what is your responsibility?
- This is a fast-paced role where decisions must be made quickly. Are you comfortable working under pressure daily? Why?
- “This role requires strong communication, urgency, and accountability. If selected, are you prepared to meet high-performance expectations daily?”
- Given the importance of attendance, are there any circumstances that could potentially prevent you from consistently meeting our attendance requirements?
- If hired, would you be able to start IMMEDIATELY?
Work Location: In person
