September 7 , 2026 Start Date
Job Summary:
Professionally and compassionately performs routine TMS and Esketamine Treatments and act as a liaison for our specialty services patients.
Primary Responsibilities
- Primary TMS and Esketamine technician
- Manage TMS and Esketamine patient schedule
- Manage supplies and inventory
- Keep all TMS and Esketamine rooms clean and organized.
- Magstim Connect administrator (in collaboration with TMS Manager)
Additional Job Responsibilities:
· Support TMS and Esketamine coordinator and work collaboratively with them to ensure excellent patient care and experience is given.
· Support Front Office by making patient calls, answering phone calls, and collecting co-payment.
· Assist with prior authorization for TMS and Esketamine patients.
· Performs other duties as assigned.
Education:
1. Certified Medical Assistant
Experience:
· Minimum of one-year experience as a Medical Assistant
· Minimum two-year experience as medical office receptionist/front desk
· Robust knowledge of electronic health record systems
· Knowledge of medical terminology and office procedures
Skills Required:
· Communicate using proper grammar, spelling, and punctuation
· Communicate most common insurance plans to patients
· Type 45 words per minute with 90% accuracy
· Use Microsoft Office, including Word, PowerPoint, Excel, and Outlook
· Efficiently use browsers and web-based software
· Operate office equipment including computers, printers, tablets, phones, and TV's
· Setup and troubleshoot Zoom telemedicine app
· Deescalate and handle stressful situations, violent and suicidal patients
· Identify most common psychiatric drugs & controlled substances
· Certified in CPR & BLS
· Perform wellness checks
Abilities Needed:
· Remain calm and positive with difficult patients
· Follow documented processes and provide input to increase efficiency
· Communicate maturely and professionally with all team members and patients
· Adjust with the changing needs of the business
· Find answers before asking for answers
· Bring solutions with every problem
Physical/Mental Demands:
Varied activities including standing, walking, reaching, bending, and lifting. Requires full range of body motion, may include lifting or handling patients, manual and finger dexterity, and eye-hand coordination. Must be able to use a variety of office equipment. May require occasionally lifting and carrying files up to 50 pounds. May require working under stressful conditions.
Environmental/Working Conditions:
Well-lit and ventilated medical office and treatment room environment. Work may be stressful due to a busy office. Involves frequent contact with staff and patients and possible exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to a clinic environment.
Job Type: Full-time
Pay: $45,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
Ability to Relocate:
- Winter Garden, FL 34787: Relocate before starting work (Required)
Work Location: In person
