Assistant General Manager
National Corporate Housing looking for an experienced Assistant General Manager. This individual will be responsible for overseeing the day-to-day sales and operations in the office. With their leadership the office will build a strong market presence and continued customer loyalty. The selected person needs to have a professional image, strong communication and customer service skills.
At National, we don’t just provide housing—we create home-like experiences for global business travelers and relocating professionals. With 28+ offices worldwide, we’re a trusted leader in customized corporate housing and 360-degree services that make transitions seamless.
Responsibilities:
- Maintain budgeted occupancy and gross profit goals for calendar year
- Supervise and oversee productivity of office team in GM’s absence
- Initiate organized applications to ensure better inventory/sales management
- Manage unit inventory to include all Notices, MTM fee assignments, discounted renewal options, NCH “special” terms, and complementary unit cleanings at time of renewal; alert GM to unit stats daily as needed.
- Ensure proper processing of all rental paperwork from audit of terms to OSCAR accuracy, to consolidated and accurate filing.
- Liaison for GM at all properties as needed to ensure site follow-through
- Proactive attention and contact with guests requiring special care or management support/decision making to resolve conflict quickly
- Minimize all excess labor costs, product/supply waste, organize all purchases in conjunction with GM recommendations; ensure daily attention to all cost issues
- Initiate Operational System goals to promote superior rental quality
- Support Sales Team efforts by onsite visits to rent negotiate/relationship build
- Audit furniture & houseware billing; ensure extras are removed, ensure OSCAR billing is prompt and accurate; bring any cost variances to GM’s attention
- Ensure effectiveness with daily attention to unit inspections for needed enhancements, cable equipment pick up, organized guest departures and timely unit pick up’s as directed by GM
- Attend weekly Sales Meetings and Operations Meetings
- Support all immediate GM initiatives
- Voice opinions and promote team morale and high energy level by example
- Coach and support all office positions
- Other Duties as assigned
Requirements:
- Must be a motivated self-starter with a drive to succeed in a Team environment
- Must be well spoken with strong presentation and communication skills
- Honest, hardworking, reliable, and organized individual who can multi task
- Bachelor’s Degree is ideal
- Management experience is preferred
- Must be able to motivate, inspire and lead teams to make sales goals
- Experience in relocation, property management, or real estate industry is a plus
- The ability to speak a second language fluently is a plus
- Moderate mathematical and basic computer skills are a necessity
- Must be able to offer & implement creative solutions in the selling process, operations, customer service and employee issues
- The employee must be able to climb stairs to inspect apartments prior to move in if needed
Benefits:
- Competitive Base Salary + Annual Performance Based Bonus
- Medical, dental, and vision insurance options
- 401k plan with discretionary match
- Company paid life insurance, short term disability, and long term disability
- Supplemental life insurance, critical illness, accident, and identity theft protection
- One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
- Inclusive Awards and Recognition Program
- Vacation, sick, and floating holidays
- Paid time off
- Paid volunteer time
- Wellness program
- Complimentary use of corporate apartments for vacation or travel (when available)
- National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.
Additional Information:
Fair Labor Standards Act (FLSA): Exempt
Will not provide assistance with relocation costs
National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
