Job Summary
At Power Dental Studio we are seeking a dynamic and detail-oriented Dental Implant Full-Arch Specialist to join our innovative and colloborative team. You are the vital link between dental professionals and our cutting-edge full-arch dental solutions, ensuring a seamless intake process resulting in production accuracy. Your energetic, professional, knowledgeable approach will foster positive relationships, troubleshoot technical and clinical issues, and deliver exceptional customer service. It is an exciting opportunity to contribute to transforming patient care while advancing your career in a fast-paced, supportive environment.
Details of the Role
- Own the Digital Intake Process for all Full Arch submissions.
- Routinely monitor Slack and the Company Customer Portal.
- Receive and enter all digital case submissions into the company database during normal business hours.
- Work closely with the sales team to ensure all agreed upon products and pricing is reflected properly on each case submission.
- Provide quality control for all case submissions and supporting case documents.
- Contact Doctors to advise if case submission is missing information.
- Manage Surgery Calendar and coordinate with team members for re-scheduling.
- Transition cases to the digital team manager upon completion of intake in an organized and timely fashion.
- Assist with tracking cases to meet production and shipping deadlines.
- Train and mentor team members.
- Possess strong proficiency of lab software management platforms.
- Ability to learn and see the big picture.
- Excellent communicator and problem-solving abilities.
Experience
- Technical knowledge of implants, All-On-Fours, Full Arch and the digital workflow required.
- Strong knowledge of technical dental terminology and familiarity with dental procedures is advantageous, especially digital full arch using photogrammetry.
- Demonstrated excellence in customer service with active listening and effective communication skills.
- Previous experience in a dental lab environment is highly preferred.
- Proficiency in computer skills including data entry, troubleshooting software applications, and navigating digital platforms.
- Experience with phone etiquette and remote support tools to deliver professional assistance.
- Proven analysis skills to assess client needs quickly and provide tailored solutions for optimal outcomes.
Join us as a Full-Arch Customer Specialist if you are passionate about improving patient care through innovative technology! Bring your enthusiasm for helping others, your technical expertise, and your commitment to delivering outstanding service—your impact will be felt every day!
And offering:
- Competitive pay
- Medical, dental, vision, life insurance, short and long term disability, accident and critical illness coverages
- 401(k)
- Paid time off
- Paid holidays
Questions can be directed to Peg Rey, Director, 630-308-8663. Join our world class team and apply today!
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
