Reporting to the Director of Licensing, the purpose of this position is to receive and process retailer applications according to established guidelines for issuance of a license to sell lottery products on behalf of the South Carolina Education Lottery (SCEL). This position will utilize Microsoft Excel, Microsoft Word and Aurora (a web-based application provided by SCEL’s gaming vendor.) The position will also provide customer service and licensing information in response to questions or concerns from current and potential SCEL retailers, upon request. This position is at-will and will not be covered by the South Carolina State Employee Grievance Procedure Act.
Job Functions and Responsibilities
Responsible for providing potential lottery retailers with applications for licensure. Reviews and analyzes completed application package for compliance with the South Carolina Education Lottery Act and SCEL regulations.
Processes new applications and applications submitted for renewal, while ensuring quality and accuracy of information entered into Aurora; includes maintaining accurate and necessary documentation for retailer files.
Coordinates with the Department of Revenue and the South Carolina Law Enforcement Division to ensure retail applicants are in compliance with the South Carolina Education Lottery Act prior to making the determination to issue lottery license.
Communicates with applicants or licensees by written correspondence or telephone regarding information or documentation required to complete lottery retailer applications.
Responsible for making recommendations to the Director of Licensing on process improvement for the licensure process.
Performs any other duties as assigned.
Minimum Requirements for the Position
High School diploma, with 1-3 years of relevant work experience. Additional education may be substituted for work experience.
Knowledge, Skills and Abilities
The Licensing Representative must have the ability to; (1) Utilize Microsoft Office Products proficiently by creating spreadsheets, entering data, and drafting correspondence; (2) Must be able to maintain confidentiality of information collected on retailer applicants through applications received; (3) The ability to demonstrate good analytical and research skills; (4) The ability to communicate on a professional level with the public, state agencies and team members, both orally and in writing; and (5) The ability to establish and maintain effective working relationships, both internally and externally.