Customer Service Representative

Tailor Made Pest and Wildlife
Louisville, KY

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Job Details

Full-time
$20 - $25 an hour

Benefits

Paid holidays
Health insurance
Paid time off
Retirement plan

Qualifications

Customer records maintenance
Managing customer accounts
Accounts receivable management
Account maintenance
Route optimization
Phone communication
Service scheduling
Operations coordination planning
Team scheduling
Mid-level
Dispatching
Customer payment reminders
Lead Nurturing
Lead Tracking
CRM system proficiency
Closing sales leads
Communication skills
Sales follow-up
Conducting sales calls
Collections account management
Client interaction via phone calls
Customer data entry

Full Job Description

Customer Service Representative (CSR) / Operations Coordinator

Louisville, KY (In Office)
$20–$25/hr + Sales Commission
Full-Time

About Us

Tailor Made Pest and Wildlife is a fast-growing, locally owned company specializing in pest and wildlife solutions.

We don’t just “spray homes” — we solve real problems, protect properties, and build long-term relationships with our customers.

Our office team is the engine that drives our growth, and we’re looking for someone who wants to be a key player, not just another employee.

The Role

This is not a typical customer service job.

You are the control center of the business — managing incoming leads, keeping technicians fully booked, and ensuring every customer has a seamless experience.

If you are slow, disorganized, or uncomfortable on the phone — this is not the role for you.
If you thrive in fast-paced environments, communicate confidently, and want to directly impact revenue — you’ll do very well here.

Key Responsibilities

Lead Handling & Sales

Answer inbound calls, texts, and web leads quickly and professionally
Convert incoming leads into scheduled services
Follow up on missed calls and unsold opportunities
Communicate with urgency and confidence

Scheduling & Dispatch

Build and optimize technician routes daily
Keep schedules full and efficient
Adjust schedules in real-time as needed
Communicate ETAs and updates to customers

Collections & Customer Accounts

Collect payments and update cards on file
Follow up on past-due balances
Maintain accurate customer records in CRM

Operations Support

Support technicians with job details and updates
Manage job queues and daily tasks
Coordinate with team to ensure smooth operations

Systems You’ll Use

FieldRoutes
Pest AI
Baton
Lead platforms (Thumbtack, Yelp, etc.)
Email and internal systems

Daily Expectations

All new leads are handled immediately (speed matters)
No missed calls or delayed responses
Next-day schedule is confirmed and optimized
Technicians stay fully booked
All communication is cleared by end of day

✅ What We’re Looking For

Strong phone presence and communication skills
Highly organized and able to multitask
Comfortable working in a fast-paced environment
Tech-savvy and quick to learn new systems
Problem solver with attention to detail
Sales mindset (this is critical)

Compensation & Benefits

$20–$25/hour (based on experience)
Sales commission opportunities
Simple IRA retirement plan
Supplemental health benefits available
Paid holidays & PTO
Full-time position

Growth Opportunities

Office Manager
Operations Coordinator
Inside Sales / Leadership roles

What Success Looks Like

High lead conversion rate
Fast response times
Full technician schedules
Strong collections
Organized and accurate CRM
Excellent customer experience

Why Join Tailor Made Pest and Wildlife?

You directly impact revenue every day
You’re not “just answering phones”
You’ll be part of a company with aggressive growth goals
You’ll have real opportunity to grow and advance

Apply If You Are:

Fast-paced and high energy
Confident on the phone
Comfortable asking for payment
Able to handle multiple things at once
Motivated to grow with a company

❌ This Role Is NOT For You If:

You prefer slow or repetitive work
You avoid phone communication
You’re uncomfortable with sales
You struggle in fast-paced environments

Apply Now

Submit your application and be ready to answer a few short questions about your experience and communication style.

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