Exhibits a friendly and professional demeanor to all members, guests and visitors; provides information on YMCA programs and answer guest inquiries.
WORK ENVIRONMENT/PHYSICAL AND MENTAL DEMANDS
- Ability to stand and walk for extended periods of time
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Ability to conduct guest tours
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Ability to read, interpret and communicate information
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Ability to type proficiently and work in front of a computer screen
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Ability to multi-task
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Ability to solve practical problems
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Ability to lift and move up to 50 lbs.
QUALIFICATIONS
- Working knowledge of Windows and MS Office operations
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Exceptional customer service skills
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Able to handle multiple priorities in a busy environment
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Able to speak proficiently on the phone as well as in person
-
Detail-oriented
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Neat, legible handwriting
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Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
ESSENTIAL FUNCTIONS
- Stands and greets members and guests at the front desk, checks-in guests, takes messages, directs calls and provides general information
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Accurately handles monetary transactions
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Processes membership and program registrations, etc.
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Assists in implementation of member services, retention and promotion
-
Enforces YMCA policies and procedures for members and guests
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Appropriately handles and resolves member complaints
-
Reports any accidents, unsafe conditions or problems to the appropriate staff
-
Attends staff meetings and trainings, as scheduled
-
Performs opening and closing procedures
-
Notifies the appropriate director of any out-of-order equipment or low supplies
-
Other duties as assigned.
WORK ENVIRONMENT/PHYSICAL AND MENTAL DEMANDS
- Ability to stand and walk for extended periods of time
-
Ability to conduct guest tours
-
Ability to read, interpret and communicate information
-
Ability to type proficiently and work in front of a computer screen
-
Ability to multi-task
-
Ability to solve practical problems
-
Ability to lift and move up to 50 lbs.
QUALIFICATIONS
- Working knowledge of Windows and MS Office operations
-
Exceptional customer service skills
-
Able to handle multiple priorities in a busy environment
-
Able to speak proficiently on the phone as well as in person
-
Detail-oriented
-
Neat, legible handwriting
-
Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
ESSENTIAL FUNCTIONS
- Stands and greets members and guests at the front desk, checks-in guests, takes messages, directs calls and provides general information
-
Accurately handles monetary transactions
-
Processes membership and program registrations, etc.
-
Assists in implementation of member services, retention and promotion
-
Enforces YMCA policies and procedures for members and guests
-
Appropriately handles and resolves member complaints
-
Reports any accidents, unsafe conditions or problems to the appropriate staff
-
Attends staff meetings and trainings, as scheduled
-
Performs opening and closing procedures
-
Notifies the appropriate director of any out-of-order equipment or low supplies
-
Other duties as assigned.
