Full time weekdays, Occasional holiday and/or weekends
Near O'Hare Airport
Responsibilities:
Operations:
- Dispatch vendors and independent contractors (ICs) to appropriate locations according to customer requests, specifications and/or needs.
- Consult with managerial personnel in order to meet operational goals.
- Receive, input, and distribute ON DEMAND work orders, collect proof of deliveries (PODs) and manifests/bill of lading.
- Serve as a contact person for all Vendor/ICs within route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions and other hazards.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory and other dispatch information.
- Expedite package, freight or product sorting, moving, bagging, palletizing, loading, unloading and other various warehouse duties.
- Determine response needed to effectively and appropriately deal with emergencies, accidents and breakdowns.
- Communicate Chain of Custody standards.
- Answer incoming telephone calls and prioritize accordingly.
- Adhere to Policies and procedures as defined in the Employee Handbook.
- Other duties/tasks as assigned.
Customer Service/Warehouse:
- Ensure timely and efficient courier service for customers according to specified ON DEMAND requests.
- Confer with customers or supervisory personnel in order to address questions, problems and/or complaints, exercising the utmost courtesy, respect and professionalism at all times.
- Keep customers notified and regularly updated of any changes affecting their expectations.
- Maintain appropriate customer data and file paperwork or electronic files accordingly.
Qualifications:
- HS/GED mandatory, some college experience preferred.
- Excellent verbal communication and problem solving skills required.
- Computer skills including MS Word, Outlook, Excel and general web mail applications.
- General knowledge of local and regional Greater Chicagoland metropolitan geography.
- Ability to operate a fork lift required. Must be able to lift up to 75 lbs.
- Decisive and steadily mannered under pressure and time constraints.
- Must pass pre-employment criminal background check and drug screen.
- Must be willing to be On-Call one weekend per month.
Please respond with résumé.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Education:
- High school or equivalent (Required)
Language:
- English (Required)
- English & Spanish (Required)
Shift availability:
Ability to Commute:
- Elmhurst, IL 60126 (Required)
Ability to Relocate:
- Elmhurst, IL 60126: Relocate before starting work (Preferred)
Work Location: In person
