The Security Operations Center (SOC) Supervisor is responsible for leading a team of SOC Analysts. This position plays a key role in protecting company assets by overseeing alarm activity, responding to real-time incidents, and proactively addressing physical security concerns in stores. The SOC Supervisor is responsible for providing guidance, coaching, and operational oversight to ensure the SOC operates effectively 24/7.
Key Responsibilities
Supervise SOC operations during assigned shifts, ensuring all incoming alarms and incidents are reviewed, documented, and resolved in a timely manner.
Serve as the escalation point for critical events, including break-ins and large-scale thefts, coordinating with stores, field leadership, and law enforcement.
Provide hands-on training, coaching, and real-time feedback to SOC Analysts to maintain consistency and accuracy in incident handling.
Balance workload distribution among analysts during shifts to ensure efficiency and effective coverage.
Assist in investigations by pulling reports, reviewing video, and ensuring proper incident documentation.
Identify patterns, trends, and vulnerabilities in alarm activity and theft events, escalating to leadership as needed.
Participate in the development and refinement of SOC procedures, ensuring they reflect current security priorities.
Prepare shift handoff reports and maintain clear communication between teams and leadership.
Perform other duties as assigned to support the security and loss prevention.
Qualifications
2–4 years of experience in a Security Operations Center, Loss Prevention, law enforcement, or related security field.
Previous leadership or shift-lead experience preferred; ability to supervise while performing hands-on analyst work required.
Proficiency in alarm monitoring platforms, video surveillance systems, and incident reporting tools.
Strong decision-making and crisis management skills with the ability to act quickly in high-pressure situations.
Excellent communication skills for engaging with retail teams, field leaders, and law enforcement.
Ability to multi-task and manage team responsibilities in a fast-paced 24/7 environment.
Flexible to work varied schedules, including nights, weekends, and holidays if necessary.
Core Competencies
Hands-On Leadership: Leads by example, working alongside analysts while setting performance standards.
Situational Awareness: Quickly identifies risks and ensures swift, effective responses.
Collaboration: Works cross-functionally with LP teams, retail partners, and external agencies.
Accountability: Takes ownership for both personal performance and team outcomes.
Adaptability: Shifts seamlessly between high-level supervisory responsibilities and technical analyst duties as business needs dictate. Be innovative for future needs and up to date on the latest software, metrics and technology.
Integrity: Handles sensitive and confidential information with the highest level of professionalism and integrity.
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This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.
EEO Statement:
The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.
Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at [email protected]. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)
