About Cobalt Iron
Cobalt Iron is the global leader in SaaS-based enterprise data protection. The company was founded in 2013 to fundamentally change the way the world thinks about data protection. Through analytics and automation, Cobalt Iron enables enterprises to transform and optimize legacy backup solutions into a simple cloud-based architecture. By leveraging the cloud, Cobalt Iron reduces overall capex by more than 50 percent while eliminating backup failures and inefficiencies. Processing more than 7 million jobs a month for customers in 44 countries, Cobalt Iron delivers modern enterprise data protection for enterprise customers.
Who We Are Looking For
We are seeking a highly motivated, technically skilled Lead Engineer to join our team and play a key role in leading customer enablement activities. The Cobalt Iron Customer Enablement team consists of skilled individuals that deliver enterprise class deployment, onboarding, and ongoing support for Cobalt Iron Compass customers around the globe. An individual will be expected to lead functional areas of Customer Enablement including:
Customer Support
New Customer On-boarding
Technical Services
This role involves direct customer engagement, technical proficiencies, team building, and leadership qualities. This is a player/coach role where an individual will provide leadership as well as contribute to day-to-day Customer Enablement activities with a focus on large and complex customers. This role reports directly to the Vice President of Customer Enablement.
The ideal candidate will have a strong background in IBM Spectrum Protect, Veeam, and other enterprise backup products , a solid understanding of storage systems , networking , server hardware , operating system administration, and cloud computing concepts. Experience in customer-focused areas such as technical sales or technical support leadership is a plus.
Primary Responsibilities
Drive a culture of rich collaboration across the Customer Enablement team
Be recognized by team members as a technical leader and coach
Maintain a heightened level of awareness of issues and activities occurring with customers and team members
Develop and maintain subject matter expertise across all components and functionalities of the Cobalt Iron Compass platform
Proactively monitor customer interactions and system performance to identify potential issues impacting satisfaction; take timely and appropriate action to ensure a high level of customer satisfaction
Lead troubleshooting efforts to resolve issues, coordinating with other internal teams such as Engineering and Systems teams, as needed
Provide guidance on topics involving Spectrum Protect, Veeam, networking, operating systems, security, databases, cloud infrastructure and others
Be a champion for improvement in areas such as documentation for internal as well as external users
Demonstrate strong organizational, time management and prioritizing skills to ensure that productivity and quality service level established by the company are met
Be comfortable interacting and communicating with customers in person and remotely.
Identify areas of process improvement and surface areas of concern as needed
Provide schedule flexibility to support customer scheduled activities as-needed outside of standard business hours
Be comfortable in working across functional areas of Cobalt Iron to deliver on the mission
Qualifications
8+ years of experience in IT infrastructure, with a focus on backup and recovery , server administration , or enterprise storage
Excellent problem-solving skills using fact-based analysis and the ability to work independently and under pressure
Strong experience with IBM Spectrum Protect (TSM) and Veeam , including installation, configuration, and troubleshooting
Solid understanding of storage/SAN technologies , security , networking , server hardware , cloud vendor offerings , and disk/tape systems
Experience with administration of one or more operating systems such as Linux/Unix/Windows
Broad awareness of applications used in enterprise data centers across all industries
Experience working directly with customers in technical roles, preferably in technical support, professional services, or technical sales
Exceptional verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
Preferred Qualifications
Experience with SaaS-based data protection platforms and enterprise-class backup software products
Knowledge of cloud platforms (AWS, Azure, Google Cloud) and hybrid cloud environments
What We Offer
A chance to work with cutting-edge enterprise data protection technologies
A collaborative and fast-paced environment
Opportunities for professional growth and certification
Competitive salary of $140-150k based on qualifications.
Annual bonus target based on the achievement of companywide EBITDA and personal goals.
This role may be filled at a higher level based on qualifications
Benefits package including healthcare, 401k with matching contributions, unlimited PTO, option grant TBD, and working remote
Job Type
Full-time
Location
Remote (US Based). Up to 10% Travel.
