At DVS Group, customers are at the heart of everything we do. We're seeking a Customer Service Specialist who enjoys helping customers, resolving problems, and collaborating across teams to deliver an outstanding customer experience. This role is ideal for someone who is organized, detail-oriented, and enjoys variety in their day. You'll support several areas within our Customer Service department — spanning both our DVS LED Systems and Volux Lighting brands — providing flexibility where it's needed most while helping maintain the high level of service our customers have come to expect from DVS Group.
Why DVS Group?
Joining DVS Group means becoming part of a growing leader in commercial LED video wall displays and entertainment lighting solutions. Through our two brands — DVS LED Systems (commercial and outdoor LED video walls) and Volux Lighting (stage and entertainment lighting fixtures) — we serve customers across pro AV, live events, broadcast, and commercial display markets. We move fast, support one another, and believe exceptional customer experiences begin with exceptional employees. If you enjoy working in a collaborative environment where every day brings new opportunities to learn and grow, we'd love to meet you.
Core Responsibilities
- Deliver exceptional customer service by phone and email while providing timely, professional support.
- Enter and process customer orders accurately and efficiently.
- Provide after-sales support by resolving customer questions and coordinating solutions.
- Assist customers with order status, product availability, shipping inquiries, and general account support.
- Collaborate with Sales, Technical Support, Shipping, and Warehouse teams to ensure customer satisfaction.
- Support Customer Service Administration, Customer Care, and Parts/RMA functions based on business needs.
- Provide departmental coverage during planned absences and assist with balancing workload across the Customer Service team.
- Maintain accurate customer records and case documentation within our CRM and ticketing systems (NetSuite and Zendesk).
- Coordinate with shipping carriers regarding deliveries, tracking, and shipment-related inquiries.
- Prioritize multiple tasks while maintaining accuracy and attention to detail.
- Continuously learn DVS LED Systems and Volux Lighting products, systems, and processes to better support our customers.
- Perform other duties as assigned.
Requirements & Qualifications
- High school diploma or GED.
- Minimum of two (2) years of customer service experience.
- Experience supporting customers by phone in a business environment.
- Experience using CRM software and case management/ticketing systems.
- Proficiency in Microsoft Office, including Outlook and Excel.
- Strong data entry skills with excellent attention to detail.
- Experience working with shipping carriers.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to prioritize multiple tasks without sacrificing quality or accuracy.
- Strong analytical and problem-solving skills.
- Ability to make sound decisions while following company policies and procedures.
- Eagerness to learn new systems, products, and processes.
Preferred Qualifications
- Experience supporting LED displays, lighting, entertainment technology, electronics, or other technical products.
- Experience working with both B2B and B2C customers.
- Interest in live entertainment, lighting, video, or production technology.
- Previous experience in a fast-paced customer service environment.
- Experience with NetSuite and/or Zendesk a plus.
Location Requirement
This position is based in Pompano Beach, Florida and requires working on-site.
What We Offer
- Health, Dental, and Vision Insurance
- Paid Time Off, Holidays, and Sick Time
Pay: $22.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
