Medical Receptionist – Retina Specialty Practice
We are seeking an experienced, professional, and patient-focused Medical Receptionist to join our growing retina specialty practice.
Our Medical Receptionists play an essential role in creating a welcoming and organized experience for our patients while supporting the day-to-day operations of a busy specialty medical practice. The ideal candidate is dependable, detail-oriented, comfortable working in a fast-paced environment, and committed to providing exceptional patient service.
Previous experience working in a medical office or healthcare setting is required. Experience in ophthalmology, retina, or another specialty medical practice is a strong plus.
This position requires the ability and willingness to travel between our Waterford, Norwich, and Guilford, Connecticut locations based on the needs of the practice. Reliable transportation and flexibility to work at all three locations are required.
Compensation
Competitive compensation based on experience. Candidates with ophthalmology, retina, specialty practice, insurance, and EMR experience will be considered accordingly.
Responsibilities
- Warmly greet patients and provide a professional, welcoming experience from check-in through check-out.
- Schedule and manage patient appointments accurately and efficiently.
- Answer and manage a multi-line phone system with professionalism and excellent customer service.
- Verify patient demographics, insurance coverage, and eligibility.
- Collect copays, outstanding balances, and other patient payments.
- Obtain and review referrals and insurance information as needed.
- Maintain accurate patient information and documentation within the EMR/EHR system.
- Assist with appointment reminders, incoming correspondence, scanning, filing, and other administrative responsibilities.
- Communicate effectively with physicians, clinical staff, patients, referring offices, and insurance companies.
- Maintain patient confidentiality and follow all HIPAA requirements.
- Support efficient patient flow and daily operations within a busy specialty practice.
- Travel between our Waterford, Norwich, and Guilford locations as scheduled and based on practice needs.
Qualifications
- Previous medical office or healthcare experience is required.
- Ability to reliably travel and work at our Waterford, Norwich, and Guilford locations is required.
- Retina or ophthalmology experience is a plus.
- Previous experience as a Medical Receptionist, Patient Service Representative, Medical Secretary, or similar healthcare administrative role preferred.
- Experience with EMR/EHR systems.
- Knowledge of medical terminology, insurance verification, referrals, and Medicare preferred.
- Strong computer and data-entry skills.
- Excellent communication skills and professional telephone etiquette.
- Exceptional customer service skills with a compassionate, patient-centered approach.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain professional in a busy clinical environment.
- Dependable, flexible, team-oriented, and willing to assist wherever needed.
Why Join Our Team?
This is an excellent opportunity to become part of a growing specialty practice where our employees play an important role in the care and experience we provide to our patients. We value professionalism, teamwork, compassion, dependability, and employees who want to grow with our practice.
Job Type: Full-time
Work Location: In person – Waterford, Norwich & Guilford, CT
Travel: Required between all three locations
Compensation: Competitive and based on experience
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Life insurance
- Paid time off
If you have medical office experience, enjoy working with patients, and are looking to bring your skills to a specialized and growing healthcare practice, we would love to hear from you!
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
