Overview
We are seeking a dedicated and detail-oriented Hotel Night Auditor to join our team in. This role is essential for ensuring the smooth operation of overnight hotel activities, maintaining accurate financial records, and providing exceptional customer service to our guests. The Night Auditor will be responsible for managing various administrative tasks, handling guest inquiries, and supporting hotel operations during nighttime hours.
Duties
- Conduct nightly audits using property management systems (PMS) to reconcile daily financial transactions and ensure accuracy of guest accounts.
- Manage hospitality reservation systems to update bookings, cancellations, and guest information as needed.
- Provide excellent customer service through phone communication and in-person interactions, addressing guest questions and resolving issues promptly.
- Implement hotel emergency procedures when necessary, ensuring guest safety and proper response protocols are followed.
- Perform cleaning duties at night to maintain cleanliness and organization in common areas or assigned spaces.
- Prepare breakfast and assist with other hospitality duties to enhance guest experience.
- Maintain detailed records of nightly activities, financial transactions, and any incidents that occur during the shift.
Experience
- Strong customer service skills with the ability to problem-solve effectively in a fast-paced environment.
- Excellent communication skills, particularly over the phone, to interact professionally with guests and team members.
- Knowledge of hotel emergency procedures and safety protocols is advantageous.
- Experience in night audit procedures or similar roles within the hospitality industry is desirable but not mandatory; training will be provided for suitable candidates.
This position offers an opportunity to be an integral part of our hotel operations while working overnight hours in a dynamic environment. We value professionalism, attention to detail, and a commitment to guest satisfaction.
Pay: $13.00 - $14.00 per hour
Work Location: In person
