Service Advisor – Reynoldsburg
Do people count on you because you rarely let things fall through the cracks?
Are you the person who remembers the details, follows up when you say you will, and likes knowing exactly what is expected of you? Do you enjoy helping people, solving problems, and keeping things organized—even when there are a lot of moving pieces?
Maybe you're not the loudest person in the room, and you don't need to be. You'd rather know your job, do it well, take care of people, and be part of a team that has a system that works.
If you take pride in being dependable, accurate, organized, patient, and thorough, keep reading. You may be exactly who we're looking for.
If this sounds like you, please complete the survey at the following link and submit your resume through Indeed:
https://go.cultureindex.com/s/MxzGKtZ2AM
Copy and paste the link into your browser. It will only take a few minutes and there are no right or wrong answers.
Stringer Auto Repair is looking for a Service Advisor for our Reynoldsburg location.
What This Job Is Really About
A great Service Advisor doesn't just sell automotive repairs.
You are the person who makes sure nothing gets lost between the customer, the technician, and the shop.
A customer drops off a vehicle with a concern. You make sure we understand exactly what's happening.
A technician inspects the vehicle. You make sure the findings are communicated accurately.
The vehicle needs repairs. You explain the recommendations clearly, answer the customer's questions, and help them make a decision.
The customer approves the work. You make sure the job keeps moving.
And throughout the entire process, you make sure the customer knows what's happening and what happens next.
If you're someone who gets satisfaction from keeping all of those pieces organized and seeing something through from beginning to end, you'll probably enjoy this position.
What You'll Be Responsible For
- Answering incoming calls promptly and professionally
- Greeting customers and listening carefully to their concerns
- Accurately documenting customer concerns
- Scheduling appointments
- Managing multiple customers and repair orders throughout the day
- Reviewing technicians' digital vehicle inspections
- Preparing accurate repair estimates
- Explaining recommended repairs in a way customers can understand
- Asking customers for repair authorization
- Keeping customers informed while their vehicles are in the shop
- Following up on estimates and declined recommendations
- Communicating with technicians and parts personnel
- Keeping repair orders and workflow information accurate
- Making sure commitments and promised follow-ups actually happen
- Following up with customers after repairs are completed
- Taking ownership of the customer experience from the first phone call through vehicle pickup
You'll Probably Be Good at This If...
You naturally:
- Pay attention to details other people sometimes miss
- Like having an organized process to follow
- Keep notes, lists, or reminders so things don't get forgotten
- Follow through when you tell someone you'll do something
- Prefer getting something right instead of simply getting it done
- Are patient when explaining something to another person
- Like helping people solve problems
- Can manage several responsibilities without becoming scattered
- Appreciate clear expectations and accountability
- Work well as part of a team
- Are comfortable asking questions when something isn't clear
- Stay professional when things get busy
- Like completing one process before considering the job finished
You do not need to be a stereotypical salesperson to succeed here.
We aren't looking for someone who pressures customers into buying repairs they don't need.
We want someone who can earn a customer's trust, clearly explain what their vehicle needs, answer their questions, and confidently ask them how they'd like to move forward.
If you've taken good care of the customer and communicated clearly, selling becomes part of the process—not a pressure tactic.
What We Expect From You
Our shop has established processes because consistency matters.
You'll be expected to learn those processes and follow them.
We believe customers should receive the same level of communication and service regardless of how busy the shop is or who happens to be working that day.
That means we value:
- Accuracy
- Consistency
- Urgency
- Communication
- Follow-through
- Accountability
- Teamwork
If you prefer figuring everything out your own way every day, this probably isn't the right environment.
If you appreciate knowing the standard, understanding the process, and being trusted to execute it well, it may be a very good fit.
About Stringer Auto Repair
Stringer Auto Repair is an independent, locally owned automotive repair company with two locations.
We're building a company where good employees can develop long-term careers.
We believe in providing our team with clear expectations, good processes, training, accountability, and opportunities to grow.
We work hard and our shops stay busy, but we don't believe chaos should be considered normal.
Our goal is to build an organized operation where everyone understands their responsibilities and works together to take care of the customer.
Schedule
Monday–Friday
No weekends.
Your evenings and weekends belong to you.
Benefits
- Paid time off
- Paid holidays
- Health, dental, and vision benefits
- 401(k) with company match
- Training and professional development
- Employee parts purchasing
- Monday–Friday schedule
- No weekends
- Opportunities for advancement
This position includes performance-based compensation.
Our compensation structure rewards advisors for taking excellent care of customers, communicating recommended repairs effectively, maintaining strong gross profit, and helping the shop operate efficiently.
As a part of our selection process, we are asking all of our candidates to complete a short 10-12 minute survey which you can find here:
https://go.cultureindex.com/s/MxzGKtZ2AM
Copy and paste that link into your browser.
This is a survey, not a test; no right or wrong answers. The purpose of this exercise is to help us understand your unique strengths as they relate to our open positions.In fact, we'd rather you didn't.
Read each question and choose the answers that feel most natural to you rather than trying to determine what you think we're looking for.
Once you've completed the survey, submit your resume through Indeed.
If you have any question please reach out to Russ at 740-509-4039 or email at [email protected]
Pay: From $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Retirement plan
- Vision insurance
Work Location: In person
