Statement of Purpose
The Program Technician performs program support functions as assigned. May collect, analyze and record specimens for drug testing.
Major Tasks, Duties, and Responsibilities
Following is a general listing of the job duties inherent in this position. The employee will also perform other tasks and special projects as assigned or required.
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Aids clients in becoming accustomed to program routine.
- Answers the phone and assists callers as needed.
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Assists clients with finding information and filling out forms as needed.
- Assures facility and client living quarters meet cleanliness and repair standards.
- Attends staff meetings and in-service trainings as assigned.
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Collects samples, including urine, breath, perspiration, and hair for purposes of drug testing.
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Analyzes laboratory findings and checks the accuracy of the results.
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Analyzes samples of biological material for chemical content or reaction.
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Enters data from analysis of medical tests and clinical results into computer for storage.
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Operates, calibrates and maintains equipment used in quantitative and qualitative analysis.
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Sets up, cleans, and maintains laboratory equipment.
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Signs clients in and out of facility for passes, etc. as approved by counseling staff.
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Completes scheduled rounds and random inspections to ensure that clients and facilities are safe and secure.
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Complies with BHS health and safety policies
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Conveys respect for cultural and lifestyle diversities of clients and staff.
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Demonstrates ethical and appropriate behavior.
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Enforces rules and regulations to ensure the smooth and orderly operation of the program.
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Establishes and monitors quality assurance programs and activities to ensure the accuracy of laboratory and other program results.
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Inventories and orders supplies needed for carrying out job duties.
- Keeps records and prepares reports as directed.
- Maintains familiarity with BHS policies and procedures and other applicable regulations. Performs job duties accordingly.
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May accompany clients to activities inside the program or in the community..
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May serve as support when a client has an appointment off premises.
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Observes client position holders to see that their duties are completed adequately; reports any issues to counseling staff.
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Observes clients and reports unusual behavior to counseling staff.
- Participates in committees as assigned.
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Provides administrative support to counseling staff.
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Recognizes emergency situations and takes appropriate action, including recognizing and summoning assistance when necessary.
- Reports the need for facility maintenance and repair to appropriate staff
- Represents BHS well in all contacts.
- Works as a team member in performing job duties and assignments
Program Technician Competencies and Performance Expectations
All Program Technicians are expected to:
- Engage in behavior which supports a program setting.
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Develop an understanding of drug and alcohol dependency, mental health, 12 Step programs, confidentiality, professional boundaries, and co-dependency.
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Collect, analyze, report and document laboratory specimens in strict accordance with protocol.
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Communicate clearly and effectively with clients, staffs, and others as needed.
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Keep work, file, and storage areas well organized.
- Maintain records and files in such a way that authorized staff can retrieve needed items without difficulty.
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Communicate clearly with clients, staff, and others.
