The Performance Group is partnering with a client in the Lebanon, Pa. area to help fulfill their hiring needs Job Title : Manufacturing Systems Support Analyst Job Hours : Monday-Friday 3pm-11pm, plus Saturdays when needed with mandatory OT (Hours may vary and are subject to change based on need) Job Pay Rate: 60K+ DOE Primary job duties and responsibilities include, but not limited to: Responsible for remote desktop support. Support multiple clients each day. Administer changes and adjustments to systems, as needed.
Correct label errors and relabel product as needed. Troubleshoot production and inventory data through multiple systems (ERP, MES) to diagnose and correct errors. Work with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements. Respond to and resolve difficult inquiries and complaints.
Assist in developing, planning, implementing, and administering goals, objectives, policies, and procedures. Provide data/reports to manufacturing to assist in meeting company goals. Troubleshoot system opportunities that arise daily. Training team members on proper procedures in the manufacturing execution system.
Assisting teams with inventory. Basic troubleshooting on hardware issues, i.e. handheld scanners/printers/computers/scales. Setting up Shop Floor work centers/computers/tablets/scanners/printers.
Testing MES system functions and upgrades. Provide emergency responses to reduce downtime, correct errors, monitor vendor activity, diagnose system failures, and conduct off-hours scheduled and as-needed maintenance. Collaborate and communicate with co-workers to increase efficiency and enhance the team's time management. Interpersonal Skills Reliable, comes to work every day and arrives to work on time.
Comes prepared to contribute. Works to the best of their ability. Accepts constructive feedback. Team player.
Professional demeanor. Qualifications Minimum qualifications required to successfully perform the job include: Excellent communication skills. Computer troubleshooting skills. Must be a self-starter and highly motivated.
Ability to work independently and with the IT and manufacturing teams. Analytical skillset to evaluate data. Previous manufacturing experience strongly desired. Report writing experience a plus.
Bilingual (Spanish) a plus. Previous customer service experience strongly desired. Required Education: Associate degree or work equivalent. Working Conditions Various conditions including office, warehouse, and production facilities.
Working conditions will include extended periods in cold and wet meat processing environments requiring protective clothing. Physical Requirements Must be able to perform extensive walking and standing throughout the shift and daily. Must be able to sit at a desk and work on a computer throughout the shift and daily. May need to lift up to 50 pounds.
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