Are you a strong communicator who enjoys helping people and working remotely? Western States Lodging & Management is seeking a part-time Inbound Inquiry Response Specialist to support our team during the busy summer season, with ongoing PRN (as-needed) opportunities afterward.
This is a great opportunity for someone looking for flexible, remote work while making a meaningful impact.
Schedule & Position Details
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Part-time, remote position (12-15 hours per week)
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Coverage needed starting May 8 through the summer
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Opportunity to continue in a PRN/on-call capacity after summer
Pay & Benefits
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$15-$20 per hour (based on experience)
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Hotel discounts
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Supportive, team-oriented culture
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Opportunity for continued PRN work and growth
About Us
Western States Lodging & Management develops and manages hotels, senior living communities, multi-family housing, and conference centers. Built on strong family values, we pride ourselves on our "personal touch" approach-creating meaningful relationships with our team members, residents, and partners.What You'll Do
As the first point of contact for prospective residents and their families, you will play a key role in creating a positive first impression and driving occupancy.
Key Responsibilities:
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Respond to inbound inquiries from web-based lead sources
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Qualify and convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs)
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Build rapport with prospective residents and families
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Schedule tours and appointments for communities
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Collaborate with sales, marketing, and executive teams
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Accurately track and manage leads in company systems
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Deliver exceptional customer service with every interaction
What We're Looking For
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Positive, "can-do" attitude and strong attention to detail
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Excellent verbal and written communication skills
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Ability to quickly connect and build trust with others
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Comfortable working independently in a remote environment
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Strong organizational and time management skills
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Proficiency with computers and CRM systems
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Team-oriented mindset with a customer-first approach
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Senior Living experience is preferred
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WelcomeHome experience is preferred
Physical Requirements
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Ability to sit and work at a computer for extended periods
Why Join Us?
At Western States Lodging & Management, you'll be part of a company that values people, relationships, and growth. This role offers flexibility, meaningful work, and the opportunity to continue with us beyond the summer.
Apply Today!
If you're ready for a flexible, remote role where you can make a difference, apply now-we'd love to hear from you!
