Studio Experience ConciergeTriumph Studios | Fort Wayne, IndianaMore Than a Gym. More Than a Job.
At Triumph Studios, we believe fitness has the power to change lives, but only when people feel seen, encouraged, and genuinely cared for.
Every person who walks through our doors has a story. Some are celebrating victories. Others are carrying burdens no one else can see. Our mission is simple:
Help every person leave stronger than they arrived.
That starts long before the workout begins.
It starts with a smile.A warm welcome.A familiar face who knows their name.Someone who notices when they have been gone.Someone who celebrates when they return.
That is the role of our Studio Experience Concierge.
We are not simply looking for someone to work behind a front desk.
We are looking for someone who believes hospitality can change lives.
Someone who understands that the smallest interactions often make the biggest impact.
If you are energized by serving others, creating meaningful experiences, and being part of a team that genuinely cares about its community, we would love to meet you.
Why Triumph?
When you join Triumph Studios, you become part of a culture built on encouragement, integrity, excellence, and community.
We believe:
- Every interaction matters.
- Excellence is found in the little things.
- People deserve to feel known, not simply checked in.
- Work should have purpose.
- Great teams make each other better every day.
You will receive the training, coaching, and support needed to succeed in the Studio Experience Concierge role while growing personally and professionally alongside an incredible team.
For team members who consistently demonstrate exceptional character, commitment, leadership, and alignment with Triumph’s standards, there may be opportunities to pursue additional development within the organization.
Those opportunities could potentially include coaching or leadership pathways, depending on the needs of the business, the individual’s qualifications, performance, readiness, and successful completion of any required training or certification.
Advancement is never automatic or guaranteed. Every position at Triumph is earned through consistent performance, preparation, humility, accountability, and demonstrated readiness.
What You Will Do
As a Studio Experience Concierge, you will help create an exceptional experience from the moment someone walks through our doors until the moment they leave.
Your responsibilities include:
Creating Incredible First Impressions
- Welcome every member and guest with genuine enthusiasm and positive energy.
- Learn members’ names and build authentic relationships.
- Help every person feel seen, valued, and appreciated.
- Celebrate birthdays, milestones, accomplishments, and victories.
- Notice when members have been absent and warmly welcome them back.
Delivering Exceptional Guest Experiences
- Welcome first-time guests and help them feel comfortable from the moment they arrive.
- Give personalized studio tours.
- Explain memberships, class packs, promotions, and studio amenities.
- Help guests feel confident and excited before their first class.
- Answer questions with warmth, professionalism, accuracy, and confidence.
Supporting the Daily Studio Experience
- Answer phone calls with professionalism and a solution-focused mindset.
- Assist members with reservations, retail purchases, account questions, and scheduling needs.
- Maintain a clean, organized, and inviting front desk and lobby.
- Ensure every visible detail reflects the Triumph brand and our standard of excellence.
Maintaining Studio Excellence
- Reset and sanitize each studio after every class.
- Disinfect equipment and organize each room.
- Restock towels, supplies, and amenities.
- Ensure every class begins in a clean, safe, organized, and prepared environment.
Working as One Team
- Collaborate closely with coaches, leadership, and fellow team members.
- Communicate clearly and proactively.
- Support teammates during busy class transitions.
- Take ownership when something needs attention.
- Help create an atmosphere where members and teammates genuinely enjoy being together.
What Makes Someone Successful Here?
The strongest Studio Experience Concierges are people who:
- Naturally smile and make others feel comfortable.
- Genuinely enjoy meeting and serving people.
- Notice the little things others often miss.
- Take pride in creating exceptional experiences.
- Look for solutions instead of waiting to be told what to do.
- Thrive in a fast-paced, high-energy environment.
- Hold themselves to a high standard even when no one is watching.
- Believe no responsibility is beneath them.
- Bring positive energy and emotional maturity to challenging situations.
- Receive feedback with humility and apply it.
- Understand that every interaction is an opportunity to make someone’s day better.
- Care just as much about the team’s success as their own.
Position Requirements
- Availability to work early mornings, evenings, weekends, and occasional holidays.
- Comfortable standing, walking, cleaning, and moving throughout the shift.
- Able to lift and carry studio equipment and supplies as needed.
- Comfortable working in a fast-paced and high-energy environment.
- Dependable, punctual, and able to follow through on commitments.
- Able to communicate professionally with members, guests, coaches, and leadership.
- Passion for fitness, hospitality, customer service, or community building is strongly preferred.
- Previous customer service or hospitality experience is helpful, but character, attitude, reliability, and willingness to learn matter most.
What You Will Receive
- Complimentary Triumph Studios membership
- Employee retail discounts
- Role-specific training and ongoing development
- Support and mentorship from Triumph leadership
- Experience working in a high-energy, community-focused environment
- The opportunity to positively impact hundreds of lives
- The possibility of being considered for future development opportunities as the business grows
Future coaching or leadership opportunities are based on business needs, qualifications, performance, readiness, cultural alignment, and successful completion of all applicable requirements. Employment as a Studio Experience Concierge does not guarantee advancement into another role.
This Position Is Not for Everyone
This is not simply a front desk job.
It is an opportunity to become one of the first smiles someone sees at the beginning of their day.
To encourage someone who almost did not come to class.
To celebrate victories that extend far beyond fitness.
To help create a community where people feel like they belong.
It also means cleaning when something needs to be cleaned.
Taking ownership when something needs to be handled.
Maintaining the standard during busy moments.
Showing up on time, prepared, and ready to serve.
If you believe hospitality can change lives,
If excellence matters to you,
If serving others gives your work purpose,
We would love to hear your story.
Join us in helping people become the strongest version of themselves.
Apply today to be considered for the Triumph Studio Experience Team.
Triumph Studios is a drug-free and smoke-free workplace.
Triumph Studios is independently owned and operated. Applications submitted through this posting will be reviewed directly by the studio’s leadership team. All hiring and advancement decisions are made solely by Triumph Studios based on the needs of the business and the qualifications, performance, and readiness of each individual.
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
