Title:
Japanese / English Bilingual Customer Service Representative
Location:
Chicago Office (Arlington Heights, IL)
Website:
https://reloredac.com
Overview:
- Customer Service
- Service Apartment Management
- General Administration
Essential Job Duties:
- Assist setting up utilities for our clients.
- Support clients who have issues with their housing.
- Follow up with clients who will have renewal contract in 90 days
- Update CRM and Excel spread sheet to manage client status.
- Coordinate seminars.
- Support clients to move into the property
- Communicate with new clients and give advice via phone or web conference.
- Negotiate with property owners on behalf of clients.
- Maintain good relationship with corporate clients.
- Manage the Service Apartment daily duties.
- Support other team members.
- Perform office administration duties as needed.
Other Job Duties:
- Other customer service care duties.
- Other tasks assigned by the Manager.
Requirements:
- Microsoft Office (Excel, Word, PowerPoint, Outlook) and other basic computer skill
- Communication skill
- Proficient in business level Japanese and English
Preferences:
- Customer Service experience
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employment Disclosure Statement:
Relo Redac, Inc. is committed to creating and celebrating a diverse workplace that recognizes and values differences, and reflects the communities where our employees live and where our clients operate. Relo Redac, Inc. is an equal opportunity employer. We do not discriminate, retaliate or harass individuals, applicants and employees on the basis of race, religion, creed, religious observance, color, national origin, ancestry, marital status, sexual orientation, gender, gender identity, sex, gender expression, age, military and veteran status, pregnancy, childbirth and related medical conditions, genetic characteristics, immigration or citizenship status, or other applicable legally protected characteristics and any other status protected under federal, state, or local law. Relo Redac, Inc. does not discrimination, retaliate or harass individuals, applicants and employees on the basis of physical or mental disabilities or medical condition, determining whether qualified individuals with a disability are able to perform the essential functions of the job with or without an accommodation that is reasonable and not an undue burden. This policy applies to the hiring and employment of individuals, the selection of individuals for a training program leading to employment, the discipline and discharge of individuals from employment or from a training program leading to employment, and to the discrimination of individuals in compensation or in terms, conditions, or privileges of employment. By using the opportunity that Diversity presents to enrich each of us, Relo Redac, Inc. creates a competitive advantage in our business and adds value for our clients and our employees. By embracing the principles of Diversity, i.e., valuing and respecting the visible and invisible differences that represent the strengths, experiences and unique skills of each and every individual at Relo Redac, Inc., we recognize that everyone is important and has a valuable contribution to offer in the workplace.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Language:
- business level Japanese (speaking, writing and reading) (Required)
- business level English (speaking, writing and reading) (Required)
Ability to Commute:
- Arlington Heights, IL 60005 (Required)
Work Location: In person
