COMPANY OVERVIEW
Amla Commerce is a global software company that has grown out of the belief that ecommerce software should enable sustainable growth. Amla has two products, Artifi Labs and Znode. Artifi Labs is an ecommerce product customization platform that allows shoppers to personalize, customize and configure products. Znode is an enterprise, B2B ecommerce platform with a rich set of built-in features to easily manage content, site search, product information, and multi-store functionality.
At Amla, we are building something special. Awesome ecommerce software and a great place to be yourself. Don’t be surprised if you smell beer on Friday afternoons. We put passion into our work but enjoy cracking jokes along the way. Our teams tackle complex challenges and work together to create innovative solutions, and we celebrate every little victory along the way. If you’re ready to tackle opportunities that will help grow your career while joining a team that’s more like a family, Amla is waiting for you.
JOB SUMMARY
Amla Commerce seeks a dedicated Customer Success Manager (CSM) with a strategic vision and a customer-first mindset to join our dynamic team. This role is pivotal in ensuring that our customers leverage our SaaS software to its fullest potential, through personalized onboarding, strategic account management, and continuous engagement. The CSM is a trusted advisor to our customers and an expert on our products and technology. The CSM will play a customer advocate role within the organization by collaborating with the product team and other departments by providing use-cases, and product and process improvements. The ideal candidate will have at least 5 years of experience in customer success or account management, preferably within the ecommerce SaaS industry, and possess a deep understanding of the ecommerce landscape, digital app ecosystem, and the nuances of manufacturing and distribution business models.
