About Us
Insight Financial is a St. Petersburg-based revenue recovery firm with a track record of delivering strong results for clients nationwide. We've built our reputation on aggressive yet fully compliant collection practices, a results-driven team culture, and long-standing client relationships built on trust and performance. As we continue to grow, we're looking for skilled collectors who take pride in their craft and want to be part of a high-performing team.
Job Summary
We're seeking experienced Debt Collection Specialists to join our team. This is not an entry-level role — we're looking for someone who can hit the ground running with an established portfolio of accounts, strong negotiation instincts, and a solid understanding of collection regulations. You'll manage accounts from placement through resolution while representing our company professionally and in full compliance with the FDCPA and other applicable regulations.
Responsibilities
- Manage an assigned caseload of delinquent accounts from placement through resolution
- Review account documentation to verify balances and ensure compliance with client agreements
- Contact debtors via phone, email, and written correspondence to negotiate payment or payment plans
- Maintain strict compliance with FDCPA, state collection laws, and company policies
- Handle disputes professionally and escalate as needed
- Accurately document all account activity and communications in our collections system
- Meet or exceed monthly collection and productivity targets
Qualifications
- Minimum 3+ years of debt collection experience required
- Proven track record of meeting or exceeding collection targets
- Strong working knowledge of the FDCPA and state collection regulations
- Skilled negotiator with strong objection-handling ability
- Comfortable with a high volume of outbound calls
- Experience with collections/CRM software
- High school diploma or equivalent required
What We Offer:
- Modern, business-casual office environment
- Competitive base pay plus monthly commission
- Ongoing training on industry-specific collection strategies
- Supportive team environment
- Opportunity for growth within the company
- Health, Dental, and Vision Insurance
- Paid holidays and Paid time off
To Apply:
If you're a driven collector who knows how to close and wants to be rewarded for results, we want to hear from you. Submit your resume today — qualified candidates will be contacted promptly for an immediate interview.
Pay: $18.50 - $21.50 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
