Operational Supplies Specialist
Company Background:
Since our founding in 1883, UltraSource has served the processing and packaging equipment needs of thousands of companies worldwide in the meat and poultry, seafood, produce and dairy industries. Our comprehensive offering includes hundreds of products that enable us to custom tailor equipment solutions that meet the production line objectives, labor goals, budget constraints and brand image of our customers.
Summary: Develop relationships with customers and drive sales for operational supplies to a specified territory and customer base. Operational supplies include, but not limited to packaging supplies, boots, gloves, knives, clothing, material handling, etc. The Customer base will be managed and developed through high-value interactions with the customer via outbound/inbound calls, emails/messaging, e-commerce platforms, customer visits, and tradeshows.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
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Manage, develop, and grow a $2.5M-$3.0M territory by providing superior customer service and conducting high-value interactions with the assigned customers to help meet the team's and company's goals.
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Outgoing, self-starter that is results-driven. Skillset for identifying new prospects, promoting products, and securing business.
- Ability to qualify opportunities, make decisions on pricing, and quote customers.
- Excellent organization, verbal and written communication skills with the ability to create contacts, prepare quotations, enter orders, and log interactions in the CRM.
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Communicate inventory needs to the Purchasing department to anticipated customer needs and minimize stockouts. Expedite the Distribution Center as required.
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Provide feedback to Management and the Marketing group regarding enhancements to the printed literature, electronic or social media, e-commerce platforms, and our product offerings.
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Share leads, critical customers information, and market intel with the Equipment, Parts, and Service teams.
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5-10% travel required, which may fluctuate each year according to customer visits, tradeshows, and training.
Education and/or Experience:
- Minimum two (2) years related experience in customer service or sales; five (5) years preferred.
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Experience in a technical setting or knowledge of food packaging and supplies preferred.
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High school/GED required; associates or bachelor's degree preferred; or equivalent combination of education and experience.
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Bi-lingual/Spanish capabilities a plus, but not required.
Computer Skills:
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Knowledge of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) software.
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Intermediate knowledge of MS Office (Word, Excel, Outlook)
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Dynamics365 experience preferred.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The office work environment is usually quiet and is climate controlled.
