Novus Tempe | General Manager
Full-Time | $56,900–$60,700+ Quarterly Bonus Potential
The General Manager (GM) is responsible for leading the overall operations of their assigned shop, ensuring that it runs effectively, efficiently, and meets all company and brand standards. As a key leader, the GM creates a positive, safe work environment for the team, fostering the unique culture and community that Salt & Straw is known for. With a focus on driving shop performance, the GM drives operational excellence with a strong emphasis on the company’s mission, vision, and values. Through this leadership, the GM inspires the team to deliver exceptional guest experiences and consistently achieve high performance.
What General Managers Do
General Managers own the full success of the shop: people, operations, and guest experience.
You will:
Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance
Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators
Set clear expectations and coach with consistency, generosity, and directness
Create a culture where people feel supported, challenged, and proud of their work
Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care
Use data and insights to drive results across sales, labor, and guest experience
Navigate challenges with calm leadership and celebrate wins—big and small
Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor
Partner with District Managers and cross-functional teams to support long-term shop and market success
What You’ll Get
We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.
Competitive base pay + up to 20% quarterly bonus potential
Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months
Medical, dental & vision insurance options starting your first month
Paid Time Off: Start with 2 weeks PTO, grows from there
Paid Holidays: 12 paid holidays/year
Paid Sick Time: Stay home, stay well, get paid
Two Days Off in a Row (a rarity in retail!)
Mental Health Support: On-demand access 24/7/365 for you and your family
Educational Support: Up to $1,800/year to support your learning goals
Team Discount: 30% off all the magic
First Dibs on Flavors before the public
Pet Insurance (because pets = family)
Flexible Spending Accounts, Accident & Critical Illness Insurance, and more
This Role Might Be Right If You:
Have 3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+)
Have led teams of 10+ people in a fast-paced environment
Know how to coach, develop, and support people with clarity and care
Enjoy balancing people leadership with operational responsibility
Are energized by building something new and helping teams grow
Are 18+ and available to work evenings, weekends, and holidays
Wage Transparency
We are actively embracing pay transparency by disclosing the hiring wage for this role as $27.36-$29.18, highlighting its full earning potential within the broader range of $27.36-$33.43.
Important Notes
Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
E-Verify Participation: We participate in E-Verify to confirm work authorization.
Our Values
Create the Unbelievable
Show Up Generously
Act with Thoughtful Curiosity
Share Human Kindness
Make It Count
These values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.
