Job Summary
As a full-time Service Manager you will use your communication and customer service skills to support the service admins and service technicians in providing exceptional service on their golf cars.
Responsibilities will include:
- Greeting customers in person or over the phone to identify their needs
- Keeping an updated technician route
- Scheduling appointments for customers
- Working closely with the parts department to ensure timely turnaround of parts needed for internal jobs & external jobs
- Creating, sending, and following up on service estimates
- Providing price quotes via the phone, e-mail
- Following up with customers and maintaining communication regarding the status of their golf car repairs
- Maintaining a clean work area
- Developing and maintaining excellent product knowledge
To be successful in this role, our ideal employees typically have:
- Professional personal appearance
- Strong communication skills
- High level work ethic
- Excellent verbal and written communication skills
- Basic mechanical knowledge a plus
- Working knowledge of Microsoft Office and Quickbooks a plus
- Excellent Multitasking ability
- Previous sales and/or retail customer service experience is a plus
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Candidate must submit to and pass a pre-employment drug screen and background check.
Job Type: Full-time
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
