Busy Oral & Facial Surgery practice seeking an experienced Financial Coordinator who is highly motivated, dependable, and a strong team player looking for a long-term position.
This role has evolved with the use of a third-party billing partner, allowing our Financial Coordinator to focus more on patient experience, financial coordination, and case presentation rather than full-cycle insurance processing.
We are looking for someone who thrives in a fast-paced environment, is detail-oriented, organized, and communicates with professionalism and confidence.
Key Responsibilities
- Present and explain treatment plans, fees, and financing options clearly to patients
- Prepare and review patient estimates based on insurance benefit information
- Verify insurance benefits and coordinate with our billing partner (Prospa Billing)
- Act as liaison between the practice, patients, and billing service for claims and account follow-up
- Collect and post patient payments; manage daily deposits
- Monitor accounts receivable and assist with patient balance follow-up
- Answer patient questions regarding billing, insurance, and financing
- Support front office operations and assist with scheduling when needed
Qualifications
- Minimum 2 years of dental and/or medical insurance experience required
- Oral surgery or specialty practice experience preferred
- Experience with practice management software (WinOMS a plus, not required)
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Strong understanding of insurance basics and patient financial workflows
- Excellent communication and interpersonal skills
- Highly organized with strong attention to detail and ability to multitask
What We’re Looking For
- A confident communicator who can discuss finances comfortably with patients
- A team-oriented professional with a positive, can-do attitude
- Someone dependable who takes ownership of their role
- Professional appearance and demeanor
Compensation & Benefits
- $24–$27/hour (commensurate with experience)
- Full-time (35–40 hours/week)
- Supportive, team-oriented work environment
- Opportunity for long-term growth within the practice
- Health insurance reimbursement
Pay: $24.00 - $27.00 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Do you have experience presenting treatment plans and discussing patient financial responsibility?
- Have you verified insurance benefits and explained them to patients?
- Briefly describe your process for verifying insurance benefits and determining patient responsibility.
- What steps do you take when a claim is denied or unpaid?
- Describe a time you had to collect a large patient balance. What was your approach?
- What methods have you used to follow up on outstanding patient balances?
- What is the difference between a deductible, co-insurance, and out-of-pocket maximum?
- What does it mean when a procedure is “downgraded” by insurance?
- What would you do if a patient says, “My insurance said this would be covered 100%” but your estimate shows otherwise?
- What hourly rate are you seeking?
Experience:
- Dental office: 2 years (Required)
- Medical office: 2 years (Preferred)
- Insurance verification: 1 year (Required)
Work Location: In person
