Position Overview
The Tropicale Restaurant Host/Hostess sets the tone for the guest experience and greets all guests with a smile and in a friendly manner. He/she will ensure that all guests are acknowledged and taken to their tables in a timely manner. The Host/Hostess also anticipate guests’ service needs and accommodation requests by actively participating in guest interactions by demonstrating a true hospitality experience by using the Heart of Caribe.
Requirements
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Previous experience as a restaurant host or in a hospitality role is preferred.
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Enthusiastic individuals with a genuine passion for providing exceptional service are encouraged to apply.
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Strong communication and interpersonal skills to engage with guests and create a fun and welcoming atmosphere.
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Excellent organizational skills to manage waitlists and seating assignments efficiently.
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A food handling certification must be completed within the first 90 days of employment.
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TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.
Responsibilities
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Greet and acknowledge each guest promptly (using names) with hotel greeting standard.
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Knowledge of hotel layout, restaurant station breakdowns and table numbers.
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Escort all guests to their table and introduce their server.
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Answer telephone calls using hotel/restaurant standards.
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Perform side work assigned by management.
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Know and implement standards/procedures of service for guests.
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Communicate with guests, other associates, or departments to ensure guest needs are met.
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Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
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Ensure place settings are appropriate, and each guest has the necessary items for the standard place setting.
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Report on guest concerns to Restaurant Management.
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Thank every guest upon departure and wish them a fond farewell.
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Perform any other reasonable duties as required by management.
Education
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High school diploma or GED.
Skills and Abilities
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Ability to communicate in the English language. Second language is a plus.
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.
Physical Requirements
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Must be able to work in a fast-paced environment.
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Must be physically fit in order to lift, pull, and push items up to 50 pounds.
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Also requires standing/walking/reaching and bending throughout shift.
