Description:
Job Summary:
The Front Office Check-In Administrative Assistant will facilitate patient care by effectively facilitating patient flow.
Supervisory Responsibilities: N/A
Duties/Responsibilities:
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Greets patients immediately upon arrival, assists with check-in utilizing Epion pad. Obtain and scan identification and insurance cards.
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Review Epion for missing or incorrect information and edit or obtain prior to accepting into Athena.
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Answer and route incoming calls.
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Insurance verification through Availity, obtain referrals for HMO patients keep track of visits, contact insurance company if additional benefits for coverage are requested.
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Work with the billing/insurance department to maintain adherence to policies developed to ensure prompt payment of claims, collection of copays and balances.
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Maintain a high level of knowledge of administrative and billing skills.
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Facilitate appointment scheduling, cancellations and rescheduled appointments in accordance with physician and/or office guidelines.
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Submits necessary information and documentation for insurance authorization and obtains authorizations.
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Advises patients of balances owed to GHSE and collects money.
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Check charts for next day’s schedule to ensure all information is current and correct.
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Print encounter forms and route them to the appropriate party depending on the type of visit.
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Review the next day’s charts for insurance and balances.
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Coordinate with Billing or Self-Pay Patient Accounts Representative for assistance with patient’s questions regarding account balances.
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Maintain Inbox daily for phone messages, referrals and continuity of care documents, to ensure tasks are being completed.
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Participate in weekly huddles with administrative staff.
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Maintains files and records as requested.
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Maintain OSHA compliance in coordination with OSHA Compliance Officer.
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Performs other duties as assigned.
Requirements:
Required Skills/Abilities:
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Excellent verbal and written communication skills.
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Excellent organizational skills and attention to detail.
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Ability to prioritize and delegate tasks.
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Ability to maintain confidential records.
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Proficient with Microsoft Office Suite or related software.
Education and Experience:
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One year with medical office administrative experience.
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Proficient with EMR, Athena experience preferred.
Physical Requirements:
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Prolonged periods sitting at a desk and working on a computer.
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Must be able to lift up to 15 pounds at times.
