About Us: Aloha Answers is a Hawaii-based company offering customized customer service and sales support for tour & Activity operators, activity resellers, and concierge teams. We pride ourselves on delivering high-quality guest interactions with professionalism, care, and the spirit of aloha.
Job Overview:
We’re looking for warm, motivated, and reliable individuals to join our growing ʻohana!
As a Customer Service & Sales Support Agent, you’ll help guests book unforgettable experiences, share helpful activity info, and support a variety of local businesses — all with professionalism and Aloha. This is a remote position (Hawaiʻi-based preferred) with great potential to grow. Compensation includes base pay, commission on bookings, and additional earning opportunities.
Responsibilities: - Answer guest inquiries via phone, email, and messaging platforms in a friendly and professional manner .Make and adjust reservations using booking platforms such as FareHarbor and Google applications. Provide accurate and helpful information about tours and activities - Assist with manifests and day-to-day administrative duties - Represent various partner companies with consistency and care
Qualifications: - Strong communication and interpersonal skills - Experience in tourism, customer service, or hospitality preferred , Tech-savvy and quick to learn new systems Detail-oriented, reliable, and flexible weekends and holidays manadatory. Passion for Hawai‘i and creating memorable guest experiences
Why Join Us: - Competitive hourly pay plus commission - Flexible part-time or full-time scheduling - Work remotely from home and a friendly, supportive team environment - Opportunities for growth and development - Benefits available (details discussed during interview)
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
