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As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
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As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
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JOB SUMMARY
The Lease Administration Supervisor is responsible for overseeing the daily operations of the Prospect Lease Administration Team. This role involves managing team performance, ensuring key metrics are achieved, and providing motivation, recognition, coaching, and problem-solving support. The Supervisor serves as the primary contact for escalated issues and ensures prospective residents receive exceptional service, aiding them in further escalation as necessary.
Key Responsibilities:
Team Leadership and Management: The Prospective Lease Administrator Supervisor works closely with the Manager and Director of Customer Lease Administration to supervise the team responsible for day-to-day property management functions related to new applicant screening and lease administration.
Performance Monitoring: Track, analyze, and report on team performance metrics, offering feedback and coaching to help achieve or exceed departmental goals.
Process Improvement: Continuously assess and refine systems and processes to boost operational efficiency and enhance both resident and employee experiences.
Issue Resolution: Serve as the primary point of contact for escalated issues, resolving problems and maintaining high service standards.
ESSENTIAL FUNCTIONS
Lead and manage a team of Prospective Lease Administrators: Supervises team responsible for facilitating administrative property management functions, including but not limited to, processing applications for new residents in a timely and accurate manor, processing credit and criminal checks, completing all data entry fields in Yardi to complete application process and generating a lease agreement.
Drive performance and achieve move-in goals: Direct and motivate the team to meet or exceed daily processing KPI’s.
Monitor and maintain departmental metrics: Track and analyze daily, weekly, and monthly performance metrics to ensure departmental goals are met and utilize this data to provide feedback and coaching to team members.
Continuously evaluate and enhance systems and processes: Responsible for optimal deployment of customer Lease Administration personnel and makes recommendations for enhancing the application processes, coverage models, or team configurations to maximize application productivity.
Utilize performance metrics for coaching: Leverage performance data to deliver constructive feedback and coaching to team members, aiming to boost individual and team performance.
Conduct training and quality assurance: Responsible for training, measuring and maintaining a high degree of customer service and competency level in any resident or market peer interactions, whether over the phone or email, through formal written communication or in person
Ensure legal and regulatory compliance: Responsible for regular review of policies and procedures relating to lease administration.
Assist with special projects: Contribute to and support special projects or business assignments as needed, aligning with overall business objectives.
Foster a high-quality work environment: Create and maintain a positive and productive work environment, promoting team morale and performance.
Serve as a support: Handles Customer Lease Administration Leadership inbox along with Manager for backup.
QUALIFICATIONS
High School diploma or GED required; a Bachelor’s degree in Business Administration, Real Estate, Marketing, or a related field is preferred.
Previous property management experience in either the single family or multi-family rental industry
Working knowledge of MS Word and Excel with the ability to perform basic/moderate formulas in Excel
Proficiency in Yardi is required with 3-5 years previous work experience in property management using Yardi and Salesforce
Strong organizational skills with exceptional attention to detail
Ability to thrive in a dynamic, fast-changing, growth environment
Fosters teamwork and mutual respect throughout the company
Maintains regular attendance and excellent punctuality
Interacts productively in person and through technology with co-workers, team members, management and other company personnel on a daily basis to accomplish duties and responsibilities.
Excellent oral and written communication skills
Honest, ethical and able to maintain confidentiality in a business setting when necessary and required
Bilingual in Spanish is a plus.
Strong teamwork and respect for colleagues.
Able to work independently with minimal supervision.
Ability to work flexible shifts and hours, including weekends, to meet the demands of the business
What you can expect from us:
Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
